Shubham

IT Project Manager & SaaS Consultant with 8+ years of experience delivering enterprise software implementations, HR technology rollouts, and global digital transformation projects. Experienced in configuring and deploying SaaS platforms for international clients, translating user research into intuitive portal and UI designs, and managing cross-functional delivery teams across Agile and Waterfall workstreams. Skilled at driving adoption through change management, and improving satisfaction KPIs across complex, multi-stakeholder engagements.

Project Manager - Breachlock

(2024-11 - 2025-02)

• Led end-to-end UX/UI design and delivery of the NGPTaaS platform for Fortune 500 clients and government entities, designing intuitive client-facing interfaces and portal workflows that reduced user onboarding time by 25%.
• Drove product development and testing across international cross-functional teams using Agile/Scrum ceremonies, managing sprint planning, backlog grooming, and release cycles to reduce delivery time by 20%.
• Coordinated API and Web Services integrations between the NGPTaaS platform and external open-sourced software & third-party vendors, defining integration requirements and managing technical risk across workstreams to ensure seamless end-to-end data flow.
• Continuously optimized the platform's UI/UX based on user feedback, market needs, and industry best practices, driving iterative UI improvements that increased user engagement by 30% and improved satisfaction KPIs across client organizations.
• Implemented a Lean-Agile production framework reducing overall project costs by 10%.

Project Manager - Mercury Ventures

(2019-08 - 2024-11)

• Led UX-driven redesign of 30+ client web portals, translating user research and modern design principles into intuitive user interfaces, resulting in a 40% increase in site traffic and a 25% boost in conversion rates.
• Cultivated & maintained client relationships, ensuring timely and high-quality service delivery with a 20% decrease in customer churn.
• Spearheaded Product Strategy & Go-to-Market strategy for over 50 projects, delivering innovative solutions that transformed businesses.
• Designed and implemented new training workshops for clients, increasing product awareness by 20% and decreasing onboarding time by 35%.

Product Consultant - Cvent

(2018-02 - 2019-07)

• Configured and deployed enterprise SaaS modules for client organizations on Cvent's platform, gathering user requirements, designing intuitive workflows for employee-facing portals, and improving product releases, driving a 15% rise in client satisfaction.
• Designed Cvent's internal employee-facing tools by translating stakeholder requirements into product requirements, leading to a 30% reduction in support tickets related to usability, a 20% decrease in onboarding time for new users, and a 15% improvement in internal user satisfaction (CSAT).

MBA - Finance - School of Business Management & Tech, AKTU

B.S. - Computer Science, Maths, Physics - SGTB Khalsa College, North Campus, DU