Product Implementation & Support (2023-06 – 2024-09)
- Led requirements discussions with key users and documented business requirements for SD processes.
- Owned Scheme Creation, Provisioning, and Settlement, and configured Sales Order Types and Billing Types.
- Delivered Smart Form development and output-related Change Requests, resolving issues via support calls.
- Performed end-to-end testing and error analysis across the full process; authored configuration and test-result documentation and delivered Knowledge Transfer sessions to end users.
Fiori Implementation (2024-04 – 2024-05)
- Gathered requirements from business users for SD processes.
- Authored FSDs, test scripts, and test-result documentation.
- Maintained custom Z-tables.
Production Support & Enhancements (2023-06 – 2024-02)
- Resolved production support tickets by priority for Sales and Distribution processes within SLA.
- Delivered new Change Requests for output-related form changes and DBPL Order Portal enhancements; built custom reports and trained end users on new functionality.
- Reported status in weekly and monthly review calls.
Production Support and Enhancements (2021-07 – 2023-05)
- Resolved Third-Party Sales issues and production support tickets by priority for the SD module; maintained ticket-tracking sheets and documentation.
- Created new Shipping Point Determinations and output-related form changes via Change Requests; maintained custom table entries per client requirements.
- Analysed errors and prepared end-user documentation for sales orders, delivery orders, and billing documents; resolved issues directly with end users within SLA timelines.
- Delivered Knowledge Transfer to new team members and owned process documentation; reported status in weekly and monthly review calls.
Implementation and Support (2020-06 – 2021-07)
- Participated in design discussions and implementation for a client's SD configuration.
- Configured Sales Document Types (Special Orders, Cash Sales, Rush Orders, Returns, Credit/Debit Memo requests), Item Categories, Schedule Line Categories, and their determination logic across multiple client industries.
- Configured BP master data, account groups, sales offices/groups within the enterprise structure, and shipping points.
- Performed end-to-end testing across business scenarios; prepared test scripts and supported UAT scenario identification for client.
- Prepared configuration and test-result documentation for RICEFW objects and cutover activities; delivered end-user training manuals and workshop materials.
SAP SD Consultant (2019-02 – 2020-05)
- Provided day-to-day production support for tickets.
- Configured Sales Document Types, Pricing condition type, Billing type.
- Reviewed technical specifications for report development and supported the technical team with functional logic.
- Delivered end-user training, documentation, and presentations on existing and new functionality; maintained ticket-tracking sheets and updated key users and application owners on CR/incident status.
