Project Manager / Coordinator - E-Solutions, India - India
(2026-06)
- Orchestrate complex project timelines and direct cross-functional communications to ensure seamless alignment on deliverables, product management objectives, and organizational goals.
- Manage end-to-end project execution by establishing clear milestones, tracking progress against baseline metrics, and maintaining comprehensive project documentation.
- Collaborate closely with external clients, vendor partners, and internal stakeholders to proactively identify operational bottlenecks and execute effective risk mitigation strategies.
- Design and generate detailed status reports, tracking logs, and KPI management dashboards utilizing business analytics to provide transparent project visibility for executive leadership.
- Optimize resource planning and workflow management processes, spearheading continuous improvement initiatives that significantly boost operational efficiency.
Subject Matter Expert (SME) - Operations & Issue Tracking - TaskUs, India - India
(2024-11 - 2026-03)
- Directed issue tracking and resolution for 200+ high-priority operational queries daily, consistently exceeding strict SLA targets and maintaining a 99% quality accuracy rate.
- Executed deep-dive root-cause analysis on platform issues and user risks, functioning as the primary escalation point for complex risk management and trust & safety scenarios.
- Authored, standardized, and centralized critical project documentation, including Standard Operating Procedures (SOPs), trackers, and operational insights for leadership review.
- Partnered with cross-functional technical and support teams to streamline workflows and implement process improvements that drastically reduced operational exposure.
- Facilitated onboarding, mentoring, and quality improvement training projects for team members to elevate overall departmental productivity and output quality.
Client Management & Operations Executive - Shikharkhand and Company, India - India
(2022-12 - 2024-09)
- Managed full-cycle resource allocation projects, aggressively coordinating delivery timelines, vendor deliverables, and complex onboarding logistics.
- Maintained strict corporate compliance and data integrity by managing secure operational documentation, data systems, and comprehensive client records.
- Served as the primary client communication liaison for corporate stakeholders, effectively addressing critical escalations and driving operational problem-solving across business units.
- Tracked project analytics, KPI data, and performance cycles to generate actionable, data-driven reports for senior leadership teams.
- Coordinated large-scale event logistics and internal training initiatives, overseeing scheduling, resource management, and high-level stakeholder engagement.
