Shubhojit Roy

IT Support Engineer & Prompt Engineer | Intellicube Technologies | Lucknow, UP May 2022 – Present

Administer Windows Server and client environments managing TCP/IP networking, device configuration, and multi-site troubleshooting for 150+ endpoints across 3 sites, maintaining 99.5%+ operational uptime.
Architect and maintain Azure and VMware-based cloud infrastructure including VM provisioning, storage management, and network security — reducing provisioning lead time by ~40%.
Pioneer AI-integrated workflows using Claude and Gemini prompt pipelines for automated code generation, technical documentation, and debugging — cutting documentation effort by 60%.
Build and maintain n8n workflow automations connecting enterprise systems, eliminating repetitive manual tasks and saving 5+ hours of IT ops overhead per week.
Design and deploy AI agent and subagent solutions (Anthropic-certified) for complex multi-step IT automation, reasoning, and orchestration workflows.
Manage Active Directory — users, groups, OUs, and GPOs — enforcing security baselines for 200+ accounts with zero security incidents attributed to AD misconfiguration.
Deploy and maintain endpoint and server antivirus; conduct vulnerability assessments and remediation cycles, reducing critical exposure window by 50%+ vs. prior baseline.
Deliver L2/L3 escalation support maintaining average incident resolution under 4 hours for critical severity tickets; manage ITSM ticketing and SLA compliance.

VMware Administrator | CBSS Pvt. Ltd. | Lucknow, UP Mar 2020 – May 2020 (Contract)

Administered VMware ESXi and vSphere environments ensuring high availability, optimal resource allocation, and infrastructure health across virtualised server estate.
Proactively diagnosed and resolved ESXi workstation issues; reduced unplanned downtime incidents through continuous health monitoring and alerting configuration.
Served as primary liaison for VMware escalations across IT teams, accelerating cross-team incident resolution and reducing average VMware ticket closure time.

IT Support Specialist | Kendriya Vidyalaya Sangathan (KVS) | Lucknow, UP Mar 2018 – Mar 2020

Supported full IT infrastructure for a national government educational institution — hardware, software, networking, and physical security — serving 500+ staff and students.
Implemented data protection protocols and security maintenance procedures, safeguarding sensitive institutional and student records with zero reported data breach incidents.
Installed, configured, and optimised OS environments, applications, and classroom peripherals achieving maximum operational uptime across 3 campus sites.
Resolved multi-domain IT issues (network, security, hardware, software) maintaining uninterrupted academic continuity across 2 academic years.

System Administrator | Intellicube Technologies | Lucknow, UP 2012 – Mar 2018

Spearheaded enterprise application rollouts and OS deployments across server and client infrastructure — managed 6+ annual release cycles with zero production rollback failures.
Designed and managed cloud and virtualised network environments including backup, replication, and disaster recovery planning — reduced RTO from 6 hours to under 2 hours.
Developed comprehensive security policies and conducted vulnerability assessments, reducing critical vulnerability exposure by 45%.
Automated patch management and update cycles, improving fleet compliance rate from ~70% to 98% and reducing manual patching effort by 8 hours/month.
Created and managed 100+ user accounts, access permissions, and data protection protocols with zero-tolerance security standards.

Licenses & Certificaons (11 Total)

Master of Science – Information Technology (Computer Science)

Punjab Technical University, Lucknow, UP

University of Lucknow, Lucknow, UP | 2009

IIJT Infotech, Lucknow, UP | 2010

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