Lead Associate - WNS - Delhi, India
(2025-01-07)
- Led a team of 10 lease analysts, ensuring timely and accurate processing of leases, amendments, rent reviews, and critical data updates.
- Reviewed and validated complex commercial lease documents to ensure compliance with contractual terms and client-defined SLAs.
- Coordinated with landlords, property managers, finance teams, and cross-functional stakeholders to resolve discrepancies and maintain data integrity.
- Implemented workflow and process improvements that reduced turnaround time and minimized data errors across lease abstraction and validation tasks.
- Prepared and monitored performance reports, driving team productivity, quality metrics, and adherence to audit and compliance standards
Senior Data Analyst - Capgemini - Gurugram, India
(2022-07 - 2025-05-27)
- Provided in-depth technical support to French-speaking users, analyzing and resolving complex system issues
- Diagnosed hardware, software, and network-related problems, offering tailored solutions to clients
- Collaborated with engineering and IT teams to implement long-term fixes and updates
- Conducted system testing and debugging, ensuring technical functionality and performance
- Created user guides, documentation, and training materials in French to assist customers with troubleshooting
- Acted as an escalation point for L1 Support Engineers, providing guidance and expertise when solving more complex cases.
French Language Expert - Vcare Private Limited - Noida, India
(2022-02 - 2022-07)
- Translated documents, reports, and official communications between French and English, ensuring accuracy and cultural relevance.
- Provided real-time interpretation for individuals and professionals, facilitating seamless conversations.
- Assisted in translating medical records, legal documents, financial statements, and corporate materials for international clients.
- Supported the sales team in expanding medical service accessibility for French-speaking communities through culturally adapted communication.
- Specialized in translating content related to healthcare, business, finance, and government regulations.
- Collaborated with teams to localize technical content, websites, and business materials for French-speaking audiences.
French Language Representative - SITEL India Private Limited - Gurugram, India
(2021-05 - 2021-09)
- Translate financial documents, contracts, and customer communications from English to French and vice versa, ensuring clarity and accuracy.
- Assist customers with banking inquiries, loan applications, account details, and financial transactions in French.
- Providing wealth management and investment advisory services to high-net-worth individuals
- Ensure compliance with Quebec's language laws, maintaining high-quality French translations for all banking materials.
- Work closely with bank representatives and financial advisors to support bilingual communication.
- Translate legal and regulatory documents related to banking policies and financial agreements.
