Shweta Arya

Results-driven Senior Workforce Management Analyst with 6+ years of experience in workforce planning, capacity planning, utilization management, billability analysis, resource allocation, and HR analytics. Proven expertise in forecasting workforce demand, optimizing utilization, reducing revenue leakage, managing bench strength, and delivering executive dashboards through Power BI and Advanced Excel. Experienced in supporting leadership decisions through data-driven insights, stakeholder reporting, and workforce optimization strategies across large delivery organizations.

Senior Workforce Management Analyst - Tech Mahindra - Pune

(2019-10)

• Analyzed workforce utilization and billability across multiple delivery units supporting leadership decisions for 1,000+ resources.
• Developed and maintained workforce dashboards tracking utilization, bench, revenue leakage, subcon dependency, and capacity gaps.
• Supported demand-supply forecasting and workforce planning to enable proactive hiring and resource deployment.
• Performed utilization and billability analysis, identifying optimization opportunities that improved workforce efficiency.
• Conducted subcon cost analysis and vendor performance reviews to optimize workforce spending.
• Delivered weekly and monthly MIS reports, workforce insights, and executive dashboards to senior stakeholders.
• Ensured workforce data accuracy, governance, compliance, and confidentiality across HR datasets.
• Partnered with leadership teams to support strategic workforce decisions, capacity planning, and resource allocation.

Customer Care Executive – Operations & Data Coordination - Cloudnine Hospital - Pune

(2017-08 - 2018-04)

• Managed operational data, scheduling metrics, service coordination, and sensitive records in a high-volume environment.

Post Graduate Diploma - Business Administration - Symbiosis University (2023)

Post Graduate Diploma - Hospital Management - Savitribai Phule Pune University (2017)

Bachelor of Science - Zoology - Savitribai Phule Pune University (2016)