Specialist | Securities / Settlements - UBS Business Solutions
(2022-08 - 2023-10)
- Matching the trades for all economic details and Instructions with the clients
- Inventory management of the stock across markets
- Noting of all Trades/Breaks/task in the system within time as per noting conventions
- Risk Reporting of High value and Unmatched trades
- Interacting (Calls & mails) with the clients, Brokers, exchanges to clear any discrepancies on the trades
- Interacting (Calls & mails) with internal clients (Middle Office, Static teams etc) for any amendments required on the trades
- Escalating any potential issues as per process requirements
Analyst | FID Client Operations - Morgan Stanley Pvt Ltd.
(2022-02 - 2024-06)
- Managing and supporting a wide range of products/markets and clients, this extends to equity products settling via Euroclear, DTC and International domestic settlement.
- Monitoring unmatched trades and taking prompt action for a timely settlement; dealing with various queries from the clients and the sales traders.
- Ensuring all required reporting to the exchanges and agents are done on a regular basis
Production Operator | Reconciliation - Deutsche Bank of India
(2020-09 - 2021-09)
- Matching the Equity trades for all economic details and Instructions with the clients
- Inventory management of the stock across markets
- Reconciliation of the Nostro & Depot breaks across markets
- Noting of all Trades/Breaks/task in the system within time as per noting conventions
- Risk Reporting of High value and Unmatched trades
- Interacting (Calls & mails) with the clients, Brokers, exchanges to clear any discrepancies on the trades
- Escalating any potential issues as per process requirements
Senior Process Assistant | Accounts Receivable - Infosys BPM Ltd.
(2018-07 - 2020-01)
- My role is to manage risk by escalating contracts that are in default to management and seeking solutions.
- Work with the Customer Accounts Manager and the Legal & Compliance team on legal cases.
- Collaborate with other team members to deliver value to our customers, internal or external.
- Follow the priority order set by management for making or receiving calls.
- Track and report on operational metrics and SLA compliance.
- Standardize customer service processes and handle collection issues, such as account adjustments, discrepancies, short payments, write offs, and credit memos.
- Build effective and cooperative relationships with account Reps.
- Report weekly and monthly to my supervisor and participate in team planning meetings.
- Analyze and report on the performance and credit of existing clients and monitor monthly AR reports and past-due balances.
Specialist | Investigation - CRIF Solutions Pvt Ltd.
(2016-04 - 2017-08)
- My role is to manage risk by escalating contracts that are in default to management and seeking solutions.
- Work with the Customer Accounts Manager and the Legal & Compliance team on legal cases.
- Collaborate with other team members to deliver value to our customers, internal or external.
- Follow the priority order set by management for making or receiving calls.
- Track and report on operational metrics and SLA compliance.
- Standardize customer service processes and handle collection issues, such as account adjustments, discrepancies, short payments, write offs, and credit memos.
- Build effective and cooperative relationships with account Reps.
- Report weekly and monthly to my supervisor and participate in team planning meetings.
- Analyze and report on the performance and credit of existing clients and monitor monthly AR reports and past-due balances
