Shweta Jas

I am an experienced Service Delivery Manager with over 4 years of hands-on expertise in managing and delivering IT services across diverse client environments. My core strengths lie in ensuring end-to-end service excellence, aligning IT operations with business objectives, and driving high customer satisfaction through structured delivery frameworks.

Throughout my career at Axiom Technologies and Tarkash Consultants, I have successfully overseen service delivery for multiple managed clients. My role includes managing SLAs, ticket audits, resource alignment, vendor coordination, reporting, knowledge management, and conducting regular trainings to upskill technical teams. I take pride in maintaining strong client relationships, proactively resolving service issues, and ensuring timely billing and invoicing cycles.

I am passionate about building a culture of accountability, continuous improvement, and innovation within service teams. With a solution-oriented mindset and a focus on operational excellence, I strive to deliver consistent value to stakeholders while driving team performance and service outcomes.

Experienced Service Delivery Manager with over 6 years of proven expertise in managing IT services, client relationships, and delivery operations for multiple managed clients. Skilled in SLA management, ticket audits, resource alignment, vendor coordination, reporting, and knowledge base maintenance. Adept at leading cross-functional teams, conducting technical trainings, and ensuring seamless service operations through structured processes and continuous improvement.

Known for delivering consistent value, maintaining service excellence, and driving client satisfaction.

Holds a Master of Business Administration (MBA) with a strong focus on operations and service management, providing a solid foundation in strategic planning, team leadership, and process optimization. Certified in ITIL (Information Technology Infrastructure Library), demonstrating a strong understanding of IT service management best practices and frameworks for efficient service delivery.