Shyam Hazra

Experienced Reservations Manager with a proven track record in optimising occupancy rates, maximizing revenue, and delivering exceptional Sales experiences within the hospitality industry. Skilled in leading and developing high-performing teams, implementing efficient booking systems, and resolving guest concerns with professionalism and care. Adept at using advanced reservation management and property management systems, analysing data to inform strategic decisions, and collaborating with cross-functional departments to ensure seamless operations.

Handle with Opera (version 5.6), also known as IDS 7.0 & 6.5 Version software & PMS, Channel Partner STAAH Updates.

Assistant Front Office Manager at Oakwood Residence Naylor Road Pune (2026-03 – Present)

Directs daily front desk operations and guest services to ensure strict adherence to brand standards while maximizing room revenue through strategic upsells. Mentors and schedules front office staff while resolving complex guest issues to maintain high satisfaction scores and seamless departmental coordination.

Front Office & Marketing Faculty at IIHM (Indian Institute of Hotel Management) (2025-07 – 2025-11)

Delivered comprehensive lectures and practical training on Front Office operations, PMS, and Sales, while developing industry-aligned curricula and assessments. Mentored students in professional etiquette and grooming while organizing workshops and industry simulations to enhance experiential learning

Assistant Reservation & Revenue Manager at The Amaya Resorts NH6 (2021-01 – 2025-04)

Optimized revenue through GDS (Galileo, Sabre, Amadeus) and STAAH management while consistently exceeding monthly sales targets via travel agent and corporate partnerships. Drove client acquisition and upselling through customized product strategies, contract negotiations, and data-driven sales reporting to maximize business growth.

Front Office Executive at Fairfield by Marriott (2019-06 – 2020-02)

Supervised Front Desk operations following Marriott's international protocols while mentoring and training junior staff through structured instruction techniques. Resolved complex guest service scenarios, utilizing these experiences to develop valuable teaching examples for professional staff development.

Front Office Associate at The Ummed (2017-01 – 2019-05)

Managed guest communications and administrative systems in a luxury boutique hotel setting. Created documentation and operational procedures relevant to teaching administrative processes. Maintained database management systems transferable to academic record-keeping

Front Office Associate at ITC Sonar, A Luxury Collection Hotel (2011-01 – 2014-06)

Performed guest check-in/check-out procedures at a 5-star luxury property. Experienced in ITC's renowned service standards, providing benchmark examples for educational contexts. Gained exposure to high-end clientele and corporate bookings management.

MBA in Marketing & HR – NSHM Knowledge Campus, Durgapur (2016-08 – 2016-08)

BHM in Hotel Management – NSHM Knowledge Campus, Durgapur (2013-07 – 2013-07)

DHM in Hotel Management – NSHM Knowledge Campus, Durgapur (2011-06 – 2011-06)