Shyam Krishnan

Lead Product Designer with 12+ years of experience driving end-to-end product design, UX strategy, and design leadership for global financial services, telecom, and enterprise technology organizations. Proven track record of leading cross-functional teams, scaling design systems, and delivering AI-powered product experiences that drive measurable business outcomes. Specialized in Generative AI, Agentic AI, and AI-native UX, with demonstrated success in reducing operational timelines by up to 50%, improving customer experience metrics, and influencing multimillion-dollar product decisions.

Experienced in mentoring designers, establishing design governance, and aligning design strategies with business and revenue goals.

Lead Product Designer (Senior Product Designer) at Publicis Sapient (2021-10 – Present)

• Led UX strategy and product design for a large-scale financial platform transformation for a UK-based banking client, redesigning broker onboarding and loan pre-approval journeys, reducing approval timelines by 50% (14 to 7 days) and significantly lowering drop-off rates.
• Directed and mentored an 8-member R&D design team, driving innovation initiatives focused on AI-powered customer experience and automation.
• Spearheaded the design and deployment of a Generative AI-powered assistant for call center operations, achieving 79% reduction in response time and 220% improvement in first-contact resolution.
• Managed cross-functional collaboration across product, engineering, and business teams to deliver 95% of UX/UI and motion design assets ahead of schedule, contributing to a 60% increase in pre-sales conversions.
• Established and scaled enterprise design systems and accessibility frameworks, improving design consistency, accelerating development cycles, and enabling reuse across multiple products.
• Influenced product and business stakeholders on UX strategy, ensuring alignment with customer needs, operational efficiency, and revenue goals.

Lead Product Interaction Designer at Tata Consultancy Services (2015-07 – 2021-09)

• Led design strategy and execution for TCS.com redesign and rebranding, increasing pages per visit by 31.2% and improving global user engagement metrics.
• Built and scaled a 12-member motion design and UX team, including hiring, mentoring, and performance management of designers.
• Played a key role in securing a $200M enterprise deal by enhancing product storytelling, UX narratives, and visual communication during client pitches.
• Delivered 30+ high-impact product demos and prototypes, contributing directly to multimillion-dollar enterprise acquisitions.
• Scaled an RFP initiative into a seven-figure UX engagement by aligning design strategy with business and customer outcomes.
• Collaborated with senior stakeholders and leadership teams to drive design-led innovation across enterprise products.

Product & Brand Designer at ishippo.com (2015-04 – 2015-07)

• Defined product information architecture and user flows, delivering 200+ wireframes and 150+ high-fidelity designs within a 90-day product sprint.
• Established brand identity and design guidelines, ensuring consistency across all digital touchpoints.

UI/UX Designer at SourceN Inc. (2015-02 – 2015-04)

• Designed user experiences and prototypes for major brands including Taxi4Sure, HolidayIQ, and Jabong.
• Translated business requirements into user-centric design solutions through user stories and interaction design.

UI/UX & Creative Designer at Cordiant Technologies (2012-01 – 2014-11)

• Partnered with leadership to define product vision, UX strategy, and branding for a cross-platform collaboration product.
• Led end-to-end design execution across product, marketing, and front-end implementation.

Digital Illustration Artist at PhotoGift India Pvt Ltd (2010-09 – 2011-12)

• Delivered 500+ client projects with a 95% satisfaction rate.
• Introduced new premium offerings contributing to 200% revenue growth and 30% of total service revenue.
• Optimized workflows, reducing turnaround time by 30 - 40%.

MBA in IT & Systems – ICFAI University Hyderabad

BSc in Animation & Visual Communication – ICAT School of Design & Animation (2009 – 2012)