Shyam Nandan

Results-driven professional, targeting roles in Banking Operations.

Committed to delivering exceptional results in a dynamic banking environment in Delhi-NCR.

Garnered extensive expertise spanning 8 years in the banking industry, with a focus on operations management, particularly in credit card services,

driving seamless service delivery and operational success.

• Functioning as a Deputy Manager at ICICI Bank Ltd, responsible for managing essential operational processes, ensuring adherence to compliance standards, and improving customer satisfaction through effective service delivery.
• Cultivated a diverse skill set in banking operations, encompassing credit card processing, vendor management, and customer relationship management,

while consistently meeting operational goals and improving service quality.

• Exhibited outstanding leadership and coordination abilities, nurturing a collaborative workplace that promotes knowledge exchange and ongoing improvement among team members.
• Familiar with cutting-edge banking technologies and tools, such as advanced data analytics and reporting systems, which bolster decision-making processes and provide valuable operational insights.

Bachelor of Technology in Computer

Science Engineering, Manav Bharti

University, 2013