Senior Executive - Samartha Enterprises
(2026-06)
Admin Executive - Essilor India Pvt Ltd
(2025-08 - 2026-06)
Payroll – TeamLease Services Ltd
Admin Executive - Essilor India Pvt Ltd
(2023-06 - 2025-07)
Payroll – Sahana Enterprises
- Managed day-to-day workplace administration and facility support, ensuring continuity of essential office services.
- Coordinated with internal departments, vendors, and service partners to fulfill workplace and administrative needs, enhancing operational efficiency.
- Monitored employee/user requests and operational issues, ensuring timely resolution and consistent service delivery.
- Coordinated with service providers to maintain service standards.
- Supported employee-facing workplace requirements and routine administrative activities.
- Followed up on pending operational issues and communicated status to relevant stakeholders.
- Maintained facility and administration records, trackers and supporting documentation.
- Assisted with management reporting and documentation, providing insights into facility activities for better decision-making.
Senior Associate - Simplifi Services & Solution
(2021-12 - 2023-06)
- Managed customer/member service activities involving insurance plans, benefits, coverage and service requirements.
- Coordinated with relevant teams to resolve queries and service-related issues, ensuring timely responses to customer needs.
- Maintained precise communication and documentation throughout the customer-service process, supporting compliance and service quality.
- Maintained service quality and turnaround-time expectations while handling multiple requests.
- Responded to email inquiries, delivering accurate information to members and healthcare practitioners to enhance the service experience.
- Reviewed customer requirements and communicated applicable benefits and plan provisions.
- Processed eligible pre-authorizations based on coverage criteria.
- Advised customers regarding applicable co-payments and outstanding requirements.
Senior Facility Executive – Soft Services - Goldenstar Facilities & Services Pvt Ltd
(2016-05 - 2021-12)
- Managed end-to-end soft-service operations, ensuring consistent cleanliness, hygiene, service quality and workplace readiness.
- Supervised housekeeping, pest control, indoor plants, security, and third-party service activities to ensure service quality and compliance with standards.
- Planned housekeeping manpower deployment and weekly shift rosters based on operational requirements and service coverage.
- Conducted daily team briefings covering work allocation, grooming, hygiene, safety and service expectations.
- Conducted daily facility rounds and inspections across floors and common areas and drove corrective actions for identified gaps.
- Conducted vendor briefings and spot checks to verify service delivery against defined requirements.
- Monitored housekeeping chemicals, toiletries, materials and consumables and coordinated timely replenishment.
- Controlled consumable usage and managed inventory to optimize resources and reduce wastage.
- Monitored facility operating expenses and consumables against approved budgets and procedures.
- Coordinated with engineering teams for breakdowns and maintenance requirements.
- Managed workplace requests relating to keys, work orders, relocations and small projects.
- Coordinated conference-room requirements and ensured meeting spaces were clean, organized and ready for use.
- Handled employee/user complaints and coordinated corrective action and follow-up until closure.
- Maintained facility logbooks, checklists and operational records for audits and management review.
- Prepared daily, weekly and monthly MIS reports for the Operations Manager.
- Monitored facility-related bills and supported timely processing and submission of documentation.
- Supported compliance with company policies, SOPs, processes and applicable statutory requirements.
- Maintained a safe and professional workplace environment for employees, contractors and visitors.
Facility Executive – Food & Beverages - CTS
(2015-06 - 2016-04)
Payroll - CUSHMAN & WAKEFIELD PMS PVT LTD
- Managed daily cafeteria/F&B operations with focus on food quality, hygiene, vendor compliance and employee experience.
- Monitored food quality and coordinated with vendors to address service and hygiene issues.
- Conducted vendor kitchen inspections to ensure compliance with hygiene and cleanliness standards.
- Conducted periodic vendor-kitchen visits and followed up on observations.
- Maintained medical trackers for cafeteria vendor employees and monitored required compliance records.
- Monitored FIFO stock rotation and supported proper inventory practices.
- Conducted weekly training for housekeeping and cafeteria vendor teams.
- Compiled monthly cafeteria reports and organized operational records for stakeholder review.
- Coordinated weekend food arrangements for employees and interview candidates.
- Supported monthly food festivals and coordinated activities with cafeteria vendors.
Facility Executive – Soft Services - IBM India - Bangalore
(2012-06 - 2015-06)
RANDSTAD INDIA PVT LTD
- Oversaw soft-service operations for housekeeping and workplace support, ensuring seamless daily functions.
- Monitored housekeeping checklists to uphold service-quality standards and ensure compliance.
- Conducted daily cleanliness and hygiene inspections and ensured corrective actions.
- Ensured conference, training and meeting rooms were cleaned, arranged and ready for use.
- Monitored housekeeping and M&E manpower against agreed requirements and escalated shortages for replacement.
- Checked availability of markers, furniture, and AV equipment for meetings and training programs.
- Maintained pest-control schedules and coordinated planned service activities.
- Monitored facility expenses and consumable usage against approved requirements.
- Compiled monthly expense reports and maintained FM expense trackers for accurate financial oversight.
- Coordinated with M&E vendors for breakdown rectification and timely closure.
Customer Service Representative - Sparsh BPO Services
(2010-07 - 2012-06)
- Resolved customer queries efficiently within service timelines, ensuring customer satisfaction.
- Upheld customer-service standards through clear and precise communication.
- Compiled daily call reports for the Team Leader to support performance tracking.
Senior Marketing Executive - GRS Fantasy Park
(2008-09 - 2010-06)
- Managed regional business development campaigns and public relations initiatives to scale brand outreach and enhance active customer enrolment ratios
