Shyamu Pandey

Results-driven financial collections professional with 8 years of experience managing Delinquent portfolios at ICICI Bank. Proven track record of reducing delinquency rates, improving roll-rates, and achieving recovery targets through strategic negotiation and skip tracing. Product handled Personal loans and Auto loans. Eager to contribute to a dynamic banking team while gaining hands-on experience in financial services and customer relations. For better career opportunities and Growth.

Chief Manager / Regional Head Sales - ICICI Bank Ltd. - Moradabad, Uttar Pradesh

(2018-05)

Currently working in two key roles: Regional Relationship Manager in Debt Service Management Group (since May 2018) and Regional Head Sales for Auto and Commercial Business (since April 2026). Current CTC: 20.9 Lacs per annum (Fixed 14.67L, variable 6.25L). Got selected for Regional Head Sales through Internal Job posting programme.

• Engage with delinquent customers for collections of legitimate dues
• Manage various channels / partners used for debt servicing
• Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
• Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
• Finding and acquiring new channel partners for collection process
• Engaging with Legal team for further collection process
• Collection and debt servicing of delinquent customers for various banking products
• Ensure collection of payments from the clients on time
• Ensure positive customer service experience in the process of collections and ensure high standards of customer service
• Customer acquisition for cross sale product like credit card, insurance products and Fixed deposits etc.
• Sales Targets and revenue generation
• Channel and dealership management
• Portfolio quality and risk management
• Team leadership and Capabilty
• Market Expansion and Strategy
• Cross functional collaboration

Operation Manager - Endeavor Careers Pvt. Ltd.

(2017-06 - 2018-05)

Role: Operation and Marketing. CTC: 3.1 Lacs per annum.

• Maintaining and managing the records both in Hard and Soft formats
• Helping marketing Team in better implementation of strategies and plans related to business expansion and revenue generation
• Encouraging Cost Savings in operations and marketing activities
• Maintaining cordial relations with Vendors and Service Providers

Customer Relationship Executive - Outlook Publishing India Pvt Ltd.

(2016-04 - 2016-06)

Summer Internship. Role: Sales, Research & CRM. Project: Customer Satisfaction. Duration: 2 months.

• Generating sales of Outlook Magazines
• Meeting clients for renewing subscription, queries
• Maintaining CRM page
• Providing weekly report to Team Leader

PGPM / MBA - FOSTIIMA Business School (2015 - 2017) New Delhi

B.com - Bareilly college (2014 - 2014) Bareilly, U.P.

Class XII - K.V. No.2, Bareilly Cantt. (2011 - 2011) Bareilly, U.P.

Class X - K.V. No.1, Bathinda Cantt. (2008 - 2008) Bathinda, Punjab