Technical Customer Success Implementation Manager
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Experienced in B2B customer onboarding, demonstrating SaaS products, conducting POCs, and managing projects; skilled in server setup, database configuration, and API integration, with a proven track record of promoting product adoption, identifying upselling opportunities, and enhancing customer retention through regular monitoring and stakeholder alignment.
Managed the nFlux AI defect detection system lifecycle, delivering user training, analyzing AI performance, and leading stakeholder testing. At Anakage, oversaw client onboarding, product deployment, UAT, and API integration, achieving project success in 45-60 days. Provided post-sales support and SaaS integration at Sonata Software, and guided Azure account setup and migrations at Mindtree and Microsoft, improving process efficiency.
I have a bachelor and master degree in Computer Science
