Shynie A

About Me

My self shynie A A motivated and hardworking B.Com graduate with experience in customer service and support across domestic and international voice processes. Skilled in communication, problem-solving, customer relationship management, and handling queries professionally. A quick learner with a positive attitude, strong work ethic, and the ability to work effectively both independently and as part of a team.

Eager to contribute to an organization's growth while continuously developing my skills and advancing my career.

Work Experience

Senior Executive – International Voice Process

Startek | 1 Year 2 Months

• Handled international customer queries through voice support.
• Resolved customer issues efficiently while maintaining quality standards.
• Delivered excellent customer service and achieved performance targets.
• Maintained accurate records of customer interactions.
• Worked collaboratively with team members to improve customer satisfaction.

Customer Advisor – Domestic Voice Process

Reliance Jio | 1 Year 6 Months

• Assisted customers with billing, recharge, service requests, and technical queries.
• Resolved complaints professionally and ensured first-call resolution whenever possible.
• Educated customers about Jio products and services.
• Maintained high customer satisfaction and adhered to company policies.
• Achieved daily productivity and quality targets.

Total Work Experience: 2 Years 8 Months

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