Sidd kumar Shukla

Dynamic Customer Service Representative with a proven track record at Tech Mahindra Ltd, excelling in problem-solving and active listening. Cultivated strong customer loyalty through effective communication and time management, consistently resolving inquiries and complaints. Committed to enhancing customer experiences and fostering lasting relationships.

Customer Service Representative at Tech Mahindra Ltd (2025-04 – 2026-03)

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.

Email Support Representative at EOS Globe (2024-11 – 2025-03)

• Provided timely and accurate support to customers via email, chat and phone.
• Compiled reports regarding customer interactions and feedback for management review.
• Assisted customers with account setup and navigation of online resources.

Bachelor of Economics in Economics – Allahabad Degree College