Siddartha Rajbanshi

Dynamic and result-oriented Finance Professional with over 3+ years of experience in financial services and branch operations. Currently working as BSSM (Branch Sales and Service Manager) at Muthoot Financorp Ltd., Mangalbari Branch, Malda since October 2025. Proven expertise in gold loan operations, customer relationship management, sales achievement, team leadership and ensuring compliance with regulatory guidelines.

BSSM (Branch Sales and Service Manager) at Muthoot Financorp Ltd. (2025-10 – Present)

• Managing overall branch operations and ensuring smooth daily business activities.
• Leading, guiding and mentoring branch team to achieve business targets and maintain high performance.
• Driving branch sales through effective customer acquisition, relationship management and cross-selling.
• Handling Gold Loan operations, cash management, customer service and documentation processing.
• Ensuring adherence to KYC, AML and RBI guidelines and maintaining audit & compliance standards.
• Building strong customer relationships and driving business growth with excellent service quality.

Senior Customer Service Executive at Muthoot Financorp Ltd. (2023-10 – 2025-10)

• Managed direct front-end customer accounts and built strong relationships.
• Handled customer queries related to financial products and documentation.
• Ensured smooth loan disbursements and maximized client retention.

Customer Service Executive at Muthoot Financorp Ltd. (2022-08 – 2023-10)

• Started career with Muthoot Financorp Ltd. as a Customer Service Executive.
• Handled day-to-day customer service, documentation and loan processing support.
• Maintained customer satisfaction by providing prompt and quality service.

B.A. – Gour Mahavidyalaya (2020)

Higher Secondary – Bolatuli Kaluary Md Musha High School (2016)

Madhyamik – Bolatuli Kaluary Md Musha High School (2014)