Siddhant Gharge

Results-driven Process Excellence professional with 8+ years of experience in business transformation, specializing in O2C, P2P, and supply chain optimization. Proven ability to lead end-to-end process redesigns using Design Thinking and implement automation strategies with RPA and AI, driving significant cost savings and revenue recovery. Expertise includes Six Sigma, Kaizen, and regulatory compliance, with a strong track record of managing cross-functional projects and stakeholder relationships to deliver impactful solutions for Black Turtle.

Program Manager - Amazon Development Center - Pune

(2017-11 - 2026-07)

• Directed a company-wide storage compliance program across European fulfillment centers with minimal oversight, establishing objectives, milestones, and resource allocation to achieve on-time and within-budget delivery.
• Orchestrated multiple large-scale, cross-country projects concurrently, maintaining a consistent delivery schedule by proactively identifying and mitigating impediments while aligning priorities with Supply Chain, Capacity Planning, FC Managers, Operations, and Brand Specialist teams.
• Managed the Misplaced Inventory Reduction program from conception to full implementation, achieving a 70% reduction in invalid flips, saving 1.1 million units, and recovering €1.32M in revenue.
• Spearheaded the development and deployment of an AI-powered Chat Agent to automate compliance inquiries, effectively communicating technical configurations and trade-offs to both engineering and business stakeholders, resulting in a 29% deflection rate (approximately 355 cases annually) and saving ~296 team hours.
• Served as the primary liaison for senior leadership, Operations Managers, and regional compliance authorities throughout the project lifecycle, adeptly managing escalations and ensuring transparent, consistent communication.
• Administered a continuous improvement program focused on enhancing outcomes through updated review templates, automation tools, and process documentation, cultivating a culture of sustained, high-quality delivery.
• Engineered multiple Machine Learning models for automated risk detection and hazard code assignment (HTRC), reaching 32% automation of manual review tasks by the end of 2023.
• Leveraged independent judgment and in-depth subject matter expertise to collaborate with the tech team in developing an innovative product grouping methodology, enabling bulk classification of similar items and eliminating 28% of manual review effort.
• Collaborated with Dangerous Goods waste management teams to ensure timely removal of fully regulated products from fulfillment centers.
• Partnered with transportation managers to facilitate the safe transit of fully regulated products via third-party carriers.
• Identified a critical compliance gap concerning lead-acid car batteries stored across German fulfillment centers following leakage incidents; meticulously analyzed hundreds of products against safety data and German regulations, securing approval from leadership and external regulators for a new WGK3 hazard classification across the product catalog.
• Led the strategic relocation of over 48,000 battery units to fulfillment centers equipped with appropriate permits, coordinating with Supply Chain, Capacity Planning, and Operations to execute the move immediately post-peak season without impacting customer orders.

Sr. Process Associate - DST Worldwide Services (Healthcare Process) - Pune

(2015-04 - 2017-11)

• Managed end-to-end indexing and data entry for healthcare policy documents, ensuring accurate record linkage to policyholders for prominent clients including Allianz, SHIP/Conseco, Bankers, and AIG.
• Maintained stringent HIPAA compliance protocols while processing sensitive patient health information and liaising with caregiver managers.
• Proactively identified and rectified data discrepancies, thereby preventing potential HIPAA violations and demonstrating exceptional attention to detail.

Master of Computer Science (MCS) - Computer Science - Savitribai Phule Pune University, Modern College (2013 - 2015)