Siddhant Singh

Customer Success Specialist (Product Support) at Spyne AI (2025-09 – Present)

Provide end-to-end support to B2B SaaS clients across the US market, ensuring smooth onboarding, adoption, and retention

Handle product-related queries, troubleshoot issues, and coordinate with internal teams to resolve technical escalations
Manage and monitor third-party integrations, API connections, and platform configurations for client accounts
Analyze customer feedback and usage data to identify opportunities for process improvement and upselling
Conduct product training sessions and knowledge transfers to improve customer experience and platform engagement

Client Onboarding Intern at Spyne AI (2025-02 – 2025-09)

Assisted new SaaS clients in onboarding, data setup, and workflow familiarization

Collaborated with product and engineering teams to ensure smooth implementation of client requirements
Created onboarding documentation, FAQs, and user guides to streamline new client activation
Supported customer success managers in tracking client milestones and satisfaction metrics

Customer service executive at Maxicus (2024-07 – 2024-10)

Delivered customer support for clients in fast-paced BPO environment, maintaining high CSAT and FCR scores

Resolved inbound queries across voice and non-voice channels, ensuring adherence to SLAs
Collaborated with quality and operations teams to improve process efficiency and service delivery

Guest Relationship officer at Zolostays (2024-01 – 2024-05)

Managed resident relations, addressing daily service and accommodation-related issues

Coordinated with facility and operations teams to enhance customer satisfaction and retention
Maintained feedback records and implemented proactive communication strategies for guest engagement

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