Siddhanta Ghosh

Result-oriented MBA (PGPM) candidate at GLIM Chennai with 32 months of B2B client-facing experience, personally managing 15+ accounts and optimizing processes. Built and deployed 4 AI-powered products end-to-end as academic projects, spanning RAG pipelines, LLM integrations, and automation agents.

• Led structured discovery across 15+ B2B accounts; ran structured discovery sessions to translate ambiguous client needs into PRDs and solution briefs, maintaining ~95–100% SLA adherence across 32 months, resulting in contributing to repeat contracts across 10+ accounts.
• Identified upsell and cross-sell opportunities across 12+ accounts through structured needs analysis; built and presented Tableau KPI dashboards to surface adoption gaps and performance vs. prior vendors, converting single-order clients into multi-contract relationships.
• Led cross-functional process audit uncovering a 2-day lag in design approval handoffs; implemented structured workflow documentation adopted as a team standard, improving delivery efficiency by ~35%.
• Translated ambiguous customer requirements into precise product and procurement specifications using Miro; designed ~20+ GA drawings in AutoCAD and reviewed PRD documentation, ensuring accuracy against customer and vendor requirements.
• Facilitated cross-functional alignment and authored 11+ technical specifications bridging client requirements and engineering execution, hence reducing miscommunication and accelerating delivery cycles.

• PGPM — Product Management & Business Analytics · Great Lakes Institute of Management, Chennai
• B.Tech — Electrical & Electronics Engineering · Institute of Engineering and Management (IEM), Kolkata
• Product Strategy Micro-Certification (PSC)™️, Product School
• Agile Project Management, Google
• Product Management Basics Certification, Pendo.io
• Product Road-mapping Micro-Certification (PRC)™️, Product School
• Agile Scrum Master Basics, Udemy