Siddharth Aryan
B.Tech ECE | Networking • Wireless Communication • Telecom • Data Analytics • Embedded Systems
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About
ECE graduate with cross-domain experience in network infrastructure, OTA revenue operations, and VLSI/wireless hardware design. Demonstrated ability to manage systems generating ₹20–30L/month in revenue, maintain 99%+ network uptime across Indian Railways infrastructure, and deliver industry-tool projects in embedded design and wireless power transfer. Targeting roles in Networking, Wireless Communication, Telecom, Data Analytics, or Embedded Systems.
Experience
Technical Support Executive at Concentrix Pvt Ltd (2026-01 – Present)
- Provided technical support to international customers through inbound and outbound voice calls.
- Resolved customer issues related to software, hardware, internet connectivity, and account access.
- Diagnosed technical problems and guided customers with step-by-step troubleshooting.
- Maintained high customer satisfaction by delivering professional and timely support.
- Handled customer queries, complaints, and service requests efficiently while meeting SLA targets.
Technical Trainee at Indian Railways (2024-05 – 2024-06)
- Monitored LAN/WAN data-network infrastructure across 3 stations & 1 divisional office, maintaining 99%+ uptime for mission-critical railway communication systems
- Supported switch configuration, fault isolation & OFC (optical fibre) cable management; documented topology maps and fault logs, cutting recurring resolution time by 20%
- Gained hands-on exposure to high-capacity OFC backbone links used in railway data transmission and inter-divisional communication networks
Subject Matter Expert at Chegg India (2023-08 – 2023-11)
- Resolved 200+ Operations Management & engineering queries/month with verified accuracy, maintaining platform rating 4.5+/5
- Built structured solution frameworks for queuing theory, supply chain optimisation, and linear programming topics
Education
B.Tech in Electronics & Communication Engineering – Madan Mohan Malviya University of Technology, Gorakhpur (2025-08)
Class XII in CBSE – Central Academy (2020-01)
Class X in CBSE – Central Academy (2018-01)
