Siddharth Aryan

ECE graduate with cross-domain experience in network infrastructure, OTA revenue operations, and VLSI/wireless hardware design. Demonstrated ability to manage systems generating ₹20–30L/month in revenue, maintain 99%+ network uptime across Indian Railways infrastructure, and deliver industry-tool projects in embedded design and wireless power transfer. Targeting roles in Networking, Wireless Communication, Telecom, Data Analytics, or Embedded Systems.

Technical Support Executive at Concentrix Pvt Ltd (2026-01 – Present)

• Provided technical support to international customers through inbound and outbound voice calls.
• Resolved customer issues related to software, hardware, internet connectivity, and account access.
• Diagnosed technical problems and guided customers with step-by-step troubleshooting.
• Maintained high customer satisfaction by delivering professional and timely support.
• Handled customer queries, complaints, and service requests efficiently while meeting SLA targets.

Technical Trainee at Indian Railways (2024-05 – 2024-06)

• Monitored LAN/WAN data-network infrastructure across 3 stations & 1 divisional office, maintaining 99%+ uptime for mission-critical railway communication systems
• Supported switch configuration, fault isolation & OFC (optical fibre) cable management; documented topology maps and fault logs, cutting recurring resolution time by 20%
• Gained hands-on exposure to high-capacity OFC backbone links used in railway data transmission and inter-divisional communication networks

Subject Matter Expert at Chegg India (2023-08 – 2023-11)

• Resolved 200+ Operations Management & engineering queries/month with verified accuracy, maintaining platform rating 4.5+/5
• Built structured solution frameworks for queuing theory, supply chain optimisation, and linear programming topics

B.Tech in Electronics & Communication Engineering – Madan Mohan Malviya University of Technology, Gorakhpur (2025-08)

Class XII in CBSE – Central Academy (2020-01)

Class X in CBSE – Central Academy (2018-01)