L1 Application support - Quess Corp Ltd.
(2020-09)
Monitor And Evaluate the use of assets the performance of Server Programs Set By Ril Stakeholders
- Monitor And Evaluate the use of assets the performance of Server Programs Set ByRil Stakeholders
- Monitor Servers to identify if there is an issue With Batch Run, Scheduler Run,Space in Logs or for any email alerts triggered
- Report Critical Alerts in Respective Groups
- Monitor Reliance Retail Servers through APPDYNAMICS Portal & Sending Mails toRespective teams
- Create Manual DB if requested By L1 And Other Team
- Sending Pending & Analysis Reports Shift Wise Every Day
- Sending Daily, Weekly & Monthly Reports
- Send Mail & Follow up for BPPM/BMC Remedy Tool Links Down
- Manual Monitoring send mails for each alert during Servers Patching & tool maintenanceactivity
- Sending Mails & Follow-up alerts with Team
- Prepare & keep updated tools downtime Tracker Sheet
- Monitor Grafana Dashboard
- Basic of Kubernetes
- Monitoring/Checking Ibusiness Alerts Mails & Highlights to teams for Immediate Actions
Service Desk Engineer L1 - Onwards Eservices Ltd.
(2020-01 - 2020-08)
- Ticketing Tool: Hewlett-Packard Service Manager (HPSM)
- Providing Application Support to PAN- India for Reliance Retail
- RPOS Installation and Configuration
- Promotion issues
- Monitoring the queue and Assigning tickets to Engineers
- Provide training to new Engineers
- Working on aging tickets and providing resolution for critical tickets with the help ofL2
- Providing resolution to Reliance Retail users within a set SLA's
- Ticket handling and providing user training as per process to various store
- Functionally all LOGIN issue from Creation, Deletion, Modification & Reset
- Providing User Support 24*7 in Shift
