Siddharth Mukherjee

Facilities and Administration professional with 10+ years of experience across corporate facilities, workplace services, hospitality operations, vendor coordination, client handling, soft services and site administration. Experienced in managing facility operations for BFSI and corporate environments, with exposure to housekeeping operations, technical coordination, manpower supervision, SLA monitoring, vendor billing, compliance support, asset management and workplace experience. Known for strong stakeholder coordination, service ownership, problem-solving ability and maintaining service quality under pressure.

Suitable for Assistant Manager - Facilities, Facility Manager, Administration Manager, Workplace Services Lead and Site Operations roles.

Senior Facility Executive - Bank of America via JLL Work Dynamics - Gandhinagar, India

(2024-09 - 2026-04)

• Managed end-to-end facility operations across a 500,000 sq. ft. corporate BFSI workplace, supporting daily workplace services for 1,300+ employees.
• Supervised a team of 130+ housekeeping and support staff, ensuring smooth soft services delivery, workplace upkeep, and operational readiness.
• Coordinated with 15 vendors for facility services, store maintenance, inventory management, asset tagging, planned maintenance, and service delivery requirements.
• Maintained 95%+ SLA adherence through vendor follow-ups, issue tracking, escalation closure, service schedule monitoring, and quality checks.
• Handled client requests, workplace concerns, and operational escalations with a focus on timely resolution, documentation, and service continuity.
• Supported successful internal HSE audits, client audits, vendor scorecard reviews, asset management audits, and inventory checks.
• Coordinated with client stakeholders, internal teams, vendors, and support staff to maintain workplace readiness, compliance standards, cost control support, and site-level operational reporting.

Senior Executive - Administration - Shaktiman - India

(2024-04 - 2024-09)

• Managed administration and facility-related activities across the site, ensuring smooth day-to-day office operations and support services.
• Supervised vendor services, maintenance coordination, housekeeping requirements, office infrastructure, asset handling and internal service requests.
• Supported management with operational planning, reporting, documentation, vendor follow-ups, purchase coordination and workplace readiness activities.
• Improved coordination between departments, vendors and support teams to strengthen response time and service delivery.

Executive - Administration - Sodexo - India

(2021-04 - 2024-04)

• Managed facility and administration services for corporate client sites, ensuring consistent service delivery across soft services and workplace operations.
• Oversaw housekeeping operations, manpower deployment, attendance coordination, daily site supervision and service quality checks.
• Handled vendor billing, invoice processing, cost tracking, documentation support, SLA compliance and operational MIS reporting.
• Coordinated workplace requests, meeting room arrangements, internal events, office upkeep and client service requirements.
• Maintained strong client relationships by addressing service issues, resolving escalations and ensuring timely closure of requests.

Executive - Operations - Compass Group - India

(2017 - 2020)

• Managed daily operations and support services across assigned client/site locations, ensuring smooth execution of facility and service requirements.
• Coordinated with vendors, internal teams and support staff to deliver timely operational services while maintaining service quality standards.
• Assisted in audits, compliance checks, documentation, reporting, manpower planning, task allocation and operational tracking.

Guest Service Associate - Radisson Blu - Ahmedabad, India

(2016 - 2017)

• Oversaw front desk operations including check-in/check-out procedures, reservations, guest queries and guest relations support.
• Coordinated with internal departments to ensure smooth guest experience and prompt resolution of service concerns.
• Contributed to administrative process improvements and trained new staff members in front office procedures and service standards.

OJT - On Job Trainee - Best Western - India

(2015 - 2016)

• Managed daily front office operations including guest inquiries, reservations and check-ins while maintaining professional service standards.
• Supported event and conference coordination, internal communication, operational records and report maintenance.
• Used guest feedback to support service improvement and contribute to guest satisfaction.

Bachelor of Hotel Management and Catering Technology - Hotel Management and Catering Technology - BBD University Lucknow, U.P