Siddharth Pradhan

Experienced professional with 16 years of progressive exposure across the Education, Hospitality, and Retail & Customer care sectors. Proven expertise in admissions management, student counseling hospitality operations management, customer relationship management, staff training and team leadership. Known for strong interpersonal skills, an adaptive approach, and a consistent record of operational excellence.

Sr. Executive Counsellor. - Institute of Advance Education & Research College - Kolkata

(2022)

• Manage the full admissions cycle, from inquiry handling to Enrollment confirmation
• Liaise with academic departments, parents, and students for smooth on-boarding
• Conduct career counselling sessions and campus tours
• Supervise admissions staff and allocate leads efficiently
• Monitor marketing campaigns and admission drives.
• Coordinating with students, parents & academic department.
• Supporting admission campaigns & student outreach initiatives.

Operations Manager. - Billions Nightclub - Kolkata

(2020 - 2021)

• Oversaw daily front-of-house and back-of-house operations
• Managed vendor relationships, inventory, staffing, and compliance
• Handled event scheduling, VIP guest services, and on-site conflict resolution
• Ensured adherence to safety and hygiene standards

Senior Assistant Restaurant Manager. - Speciality Restaurants Ltd.

(2012 - 2020)

Brands: Mainland China, Oh! Calcutta, Café Mezzuna, Hoppipola, Sigree Global Grill, Jungle Safari, Haka, Flame & Grill.

• Managed high-volume F&B operations across multiple restaurant formats
• Trained and supervised junior staff and shift managers
• Handled guest relations, reservations, billing, and feedback resolution
• Implemented SOPs and contributed to operational audits

Senior Customer Care Executive - Shoppers Stop Ltd.

(2011 - 2012)

• Delivered premium retail service and assisted in customer escalations
• Maintained customer satisfaction metrics and loyalty programs
• Trained new recruits on CRM systems and store procedures

Senior Hospitality Trainer - Don Bosco Technical Institute - Siliguri

(2010 - 2011)

• Delivered practical and theoretical hospitality training
• Developed student modules on front office, housekeeping, and F&B service
• Conducted grooming, etiquette, and spoken English sessions

Hospitality Associate - Sahara Amby Valley City - Lonavala (Pune)

(2009 - 2010)

• Coordinated premium guest services in a luxury resort setup
• Managed check-ins, concierge support, and VIP guest handling
• Supported banquet and large-scale event operations

INDUSTRIAL TRAINEE - Hyatt Regency - Kolkata

(2008 - 2008)

• Hands-on training in Front Office, F&B Service, Housekeeping, and Kitchen operations
• Gained foundational understanding of luxury hotel work-flows and standards

B.Sc. - Hotel Management - NIAS, Kolkata (2009)

I.S.C. - Saptashree Gyanpeeth, Kalimpong (2007)

I.C.S.E. - Saptashree Gyanpeeth, Kalimpong (2005)