Siddhartha Balagam

Microsoft Dynamics 365 CRM Technical Consultant with hands-on experience in Sales and Customer Service modules. Skilled in Model-Driven Apps customization, C# plugin development, JavaScript, Power Platform automation, and solution lifecycle management. Experienced in implementing scalable, secure, and performance-optimized CRM solutions across DEV, UAT, and PROD environments. Backed by UI/UX expertise, delivering highly intuitive and adoption-driven enterprise applications.

MSCRM Technical Consultant at AstraGen Pvt. Ltd. (2023-04 – 2026-03)

Hospital Management - Customized patient registration and case tracking entities in Microsoft Dynamics 365, implementing secure role-based access for medical and administrative staff. Developed C# plugins for billing validation and automated appointment reminders using Power Automate, along with dashboards for real-time operational insights.

• Designed and configured Model-Driven Apps, including forms, views, dashboards, keys, charts, quick view forms and quick create forms.
• Implemented business logic using Business Rules, Workflows, Rollup Fields and Calculated Fields.
• Developed and deployed server-side components using C#, Plugins in the .Net Framework, including pre-operation and post-operation event handling.
• Registered and managed assemblies using Plugin Registration tool, ensuring proper pipeline execution and sandbox isolation.
• Implemented client-side scripting using JavaScript for form validations, field events, and command bar customizations.
• Designed and maintained solution architecture using managed and unmanaged solutions for deployment across DEV, UAT, and PROD environments.
• Configured security roles, field-level security and auditing to ensure data protection and compliance.
• Designed and developed Power Automate flows to automate business processes and notifications.
• Built Canvas Apps and Integrated them with Dataverse for custom business use cases.
• Developed SSRS reports for business data analysis and reporting requirements.
• Performed data imports, data migrations and data validation activities.
• Worked with Power Platform components including Dataverse and PCF (PowerApps Component Framework) controls for UI enhancements.
• Utilized Microsoft Copilot to assist in table creation and solution development.

Bachelor's Degree in Engineering – Andhra Loyola Institute of Engineering and Technology (2022)