Siddhartha Ghosh

A total of 17 years of work experience (approx. 12.5 years in ITES industry, in corporates like Wipro & Tech Mahindra and 4.5 years in education sector). Have successfully managed various roles in operations, quality, transition and training. Have been working as a soft skills trainer as a part of training & placement in Brainware University since Sept 2018.

• V & A training, process transition, process, client & people management
• Designing & planning of R&R & other employee engagement activities
• Coaching & feedback, identifying talents @ risk & preparing skill-will matrix
• Collecting employee feedback & working towards improving employee engagements
• Competency matrix, performance evaluation, TNI, training planning & implementation
• Soft skills like EI, SMART goals, conflict management, change management etc.
• Quality improvement methods like lean & ITIL concepts like incident management
• Training content preparation, delivery & continuous improvements
• KB management, data analysis & reporting using MS. Excel
• SOP creation & standardization, risk management & compliance & FMEA

Completed B.TECH in AEIE in 2006 with a score of 65%