Siddhartha Saha

Dynamic and results-driven Training & Learning professional with 9+ years of experience in designing and delivering impactful training programs in Operations, Sales, Safety and Customer Excellence across Automobile and Mobility sectors. Results-oriented L&D professional with nearly 9 years of experience in training delivery, people development, sales enablement, and operational excellence in the automobile industry. Currently working as Regional Trainer (Operations, Safety, Sales & Customer Satisfaction) for Jio-bsp Pulse (off-roll under NIIT).

Adept at designing engaging learning solutions, building capability frameworks, and driving behavioural change to achieve business results.

REGIONAL TRAINER - OPERATIONS, SAFETY, SALES & CUSTOMER SATISFACTION - Jio-bsp Pulse (off-roll under NIIT)

(2024-07)

• Deliver training across regions on Operations (EV & Charging process), Safety protocols, Basic maintenance, Customer handling, Soft skills, Company & Brand expansion
• Conduct B2B & B2C customer handling and problem-solving & escalation training
• Develop training calendars, roster maps, and maintain monthly & quarterly training reports and presentations
• Focus on capability building, process compliance and customer satisfaction improvement

RELATIONSHIP MANAGER & IN-HOUSE TRAINER - OIL MOTOCORP PVT LTD (Maruti Suzuki NEXA)

(2020-02 - 2024-06)

• Handled business development, customer relationship management and premium car sales
• Conducted product, soft skills and customer handling training for new sales consultants
• Delivered product demonstrations, need analysis and value selling to customers
• Planned monthly targets and executed strategies based on market scenarios

SALES CONSULTANT & TRAINER - NISSAN & DATSUN (Mohan Motors Ltd & Chandran Enterprises Ltd)

(2016-01 - 2020-12)

• Developed business through customer engagement and product demonstrations
• Trained new sales consultants on product knowledge, need analysis and soft skills
• Ensured high customer satisfaction through effective handling and follow-ups

SALES CONSULTANT - Maruti Suzuki

(2015-12 - 2016-12)

• Achieved monthly sales targets by effective customer handling and relationship building
• Promoted Maruti Suzuki products and services through need-based selling

TECHNICAL MOTOR VEHICLE INSPECTOR - JIS Transport Traffic Training & Management Society, Regional Transport Section - Howrah

(2013-10 - 2015-10)

• Inspected and evaluated vehicles & systems for compliance to emission standards
• Used diagnostic tools and followed checklists for thorough inspection
• Prepared technical reports as per government regulations and vehicle specifications

B.Tech - Automobile Engineering - Dr. Sudhir Chandra Sur Degree Engineering College (2009-01 - 2013-12)

Class XI (AISSCE) - CBSE - North Point Sr. Sec. School (2007-01 - 2009-12)

Class X (AISSE) - CBSE - North Point Sr. Sec. School (2007-01 - 2007-12)