Senior IT Operations & Service Delivery Leader
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Accomplished IT Operations, Service Delivery, and Production Support Leader with 19+ years of experience driving enterprise-scale operations, large transformation programs, and mission-critical support functions across global IT service environments. Proven expertise in Program Management, IT Service Governance, Major Incident Management, Transition Management, and Operational Excellence, with a strong track record of delivering stable, scalable, and SLA-driven support models aligned to business objectives. Successfully led cross-functional and multi-geography teams of 70+ resources, managing complex delivery ecosystems, stakeholder expectations, customer escalations, and high-priority enterprise operations with consistent focus on service reliability and customer satisfaction.
Spearheaded large-scale service transition and infrastructure migration initiatives, including end-to-end onboarding, knowledge transfer, governance setup, resource planning, and operational stabilization during critical vendor transition programs. Drove strategic process improvement and automation initiatives resulting in nearly 35% reduction in operational incidents, while improving service responsiveness, production stability, and overall operational efficiency across support environments. Recognized for building strong client relationships and leading high-pressure delivery environments through effective decision-making, escalation handling, governance leadership, and continuous service improvement, while leveraging data-driven reporting.
Assistant Vice President at KFin Technologies (2022-03 – Present)
Associate Manager at Accenture (2017-10 – 2022-03)
Technical Manager at HCL Technologies (2014-09 – 2017-09)
Infrastructure Engineer at Tech Mahindra (2006-08 – 2014-09)
Bachelor of Technology in B.Tech – Biju Patnaik University of Technology (2003)
