Senior Executive- ERP at Eros Elevators & Escalators Pvt Ltd (2023-07 – Present)
- Managing and supporting the existing ERP system while coordinating the end-to-end implementation of a new ERP platform, including requirement gathering, process mapping, testing, user training, and go-live activities.
- Coordinated with management, end users, and ERP vendors to resolve system issues and enhance operational efficiency.
- Developed and maintained BOM, Purchase Request (PR), Sales Order (SO), and Material Dispatch processes within ERP.
- Created advanced Excel reports, dashboards, and automation solutions using VBA to reduce manual effort.
- Managed database queries and data validation for ERP reporting and troubleshooting.
- Led user training sessions and prepared SOPs, process documents, and training materials.
- Coordinated cross-functional teams including Engineering, Procurement, Production, and Accounts for ERP process alignment.
- Monitored ERP master data integrity and ensured accurate data migration and validation.
- Analyzed business requirements and translated them into functional specifications for ERP development.
- Coordinated with ERP vendors and development teams to implement new features and resolve system issues.
Financial Solution Deployment ERP Expert-Level 3 at NoBroker Technology Solutions Pvt. Ltd. (2021-03 – 2023-06)
- Acted as a key point of contact between clients and technical support teams to ensure smooth issue resolution.
- Analyzed client requirements and delivered timely, accurate ERP-based solutions aligned with business needs
- Handled customer queries, complaints, and service requests with a strong focus on responsiveness and professionalism.
- Maintained detailed documentation of client interactions, issues, and resolutions for tracking and future reference.
- Led onboarding of new clients onto the ERP platform, ensuring seamless system adoption.
- Delivered functional training sessions to clients on ERP usage and related processes.
- Collaborated closely with the sales team by sharing qualified leads and supporting conversion efforts
- Trained customers on mobile application features, enabling smooth adoption of online payment solutions.
- Ensured high customer satisfaction through proactive support and continuous engagement.
Functional Consultant at Software At work India Pvt (5 Star Tally partner) (2017-06 – 2020-08)
- Analyzed client business processes and identified issues within Tally ERP, providing effective solutions.
- Gathered and documented client requirements, and coordinated with internal teams for implementation
- Prepared and shared quotations based on customized client requirements and scope of work
- Managed data migration and import of accounting data into Tally using Excel and other tools.
- Configured and customized Tally as per client-specific operational needs.
- Ensured seamless data synchronization between Tally and other integrated software systems.
- Resolved technical and functional issues, ensuring minimal downtime for clients.
- Provided end-user training and support to improve system adoption and efficiency.
- Defined project scope, timelines, and deliverables in coordination with stakeholders.
- Successfully handled multiple client requirements from initial discussion to final delivery.
Faculty at Keerti computer institute
2 Years
- Delivered training sessions on Advanced Tally with practical business scenarios and real-time accounting cases.
- Conducted Advanced Excel training, including formulas, reporting, and data analysis techniques.
- Trained students in DTP tools such as CorelDRAW and Photoshop for basic design and layout work.
- Provided hands-on training on MS Office tools (Word, Excel, and PowerPoint) for professional usage.
- Designed course content and training materials to improve student understanding and practical skills.
- Assisted students with doubt-solving and ensured strong conceptual clarity.
- Evaluated student performance through assignments and practical assessments.
