Application Manager / Technical Program Manager | Scrum Master at CAPGEMINI (2021-12 – Present)
Leading enterprise-scale technology programs for Charter Communications (Telecom) and McDonald's (Retail), managing cross-functional teams of 20+ members across development, QA, DevOps, and architecture functions with $3M+ annual program budget.
- Spearheading AWS cloud migration from Cloudera across 4 modules for mission-critical telecom infrastructure serving 30M+ subscribers, managing 12-month roadmap with 8 major releases and 95%+ milestone achievement
- Led globally distributed Agile teams (US, India) of 20+ members (engineers, QA, DevOps, BAs, architects), achieving 15% velocity improvement YoY and <10% attrition rate
- Delivered executive governance through monthly PMO dashboards and steering committee presentations to VP/Director stakeholders, driving $450K operational cost savings
- Implemented SAFe Agile practices and release governance frameworks, reducing release cycle time by 10% and improving deployment success from 82% to 96%
- Governed Kanban boards for 3 DevOps modules with SLA adherence tracking, achieving 99.7% uptime and <4-hour critical incident resolution
- Facilitated Agile ceremonies (PI Planning, Sprint Planning, Retrospectives) for 6 Scrum teams, accelerating Cypress automation adoption from 45% to 78% test coverage
- Proactively identified and mitigated 35+ program risks, maintaining green program health for 14 consecutive months and reducing sprint spillover from 22% to 8%
- Designed Power BI dashboards tracking 15+ KPIs and delivered weekly status reports enabling data-driven decision-making and 92% capacity utilization
Senior Business Analyst | Business Development Manager at XYZ INNOVATIONS PVT LTD (TRACK 3D) (2018-05 – 2021-06)
Dual role driving $5M+ Digital Twin and AI/ML solution delivery for infrastructure clients (L&T, Fujita) while leading business development securing $2M+ annual contracts through strategic partnerships and government engagements.
- Served as Senior Business Analyst for 3 modules, translating business needs into 100+ user stories and facilitating quarterly PI Planning across 5 ARTs and 12 teams
- Facilitated Scrum ceremonies for 2 cross-functional teams (10-12 members each), maintaining 98% sprint goal achievement and removing 50+ impediments quarterly
- Conducted Agile coaching and PSM certification training for 40+ team members, improving workflow efficiency by 25% and reducing onboarding time by 30%
- Drove $5M in new business through AI/ML-integrated Digital Twin solutions for L&T and Fujita, securing 3 multi-year partnerships
- Negotiated strategic deals with government bodies, expanding digital footprint and growing department budget by 25% within 18 months
- Led pre-sales teams through discovery workshops and POC demonstrations, achieving 70% proposal-to-contract conversion rate
- Managed AI/ML and IoT project delivery, increasing team productivity by 25% and data accuracy by 30% through process optimization
Project Engineer at GALFAR AL MISNAD ENGINEERING & CONTRACTING (2014-06 – 2018-03)
Delivered multi-million-dollar infrastructure projects for Oil & Gas and Construction sectors in Qatar, managing end-to-end project lifecycle from planning through closeout with focus on cost control, quality assurance, and client satisfaction.
- Managed $8M+ infrastructure projects (road construction, pipeline installations, facility upgrades), delivering 100% on-time and 8% under-budget with 95% client satisfaction
- Coordinated cross-functional teams of 15-20 engineers, contractors, and subcontractors, achieving 12% cost reduction through procurement optimization
- Led RFP responses and client presentations, securing $4M+ in additional contracts through effective stakeholder engagement
- Maintained comprehensive project documentation (RCA, change orders, risk registers) using Primavera P6, ensuring PMO governance compliance
Consultant at TRANSLINE (2009-12 – 2014-05)
- Established strategic partnerships supporting global expansion, driving 40% revenue growth over 4-year period through client acquisition and contract renewals
- Delivered complex IT implementation projects for key accounts, maintaining on-time and within-scope delivery with 92%+ client satisfaction scores
- Negotiated multi-year service contracts positioning company for sustained growth in competitive enterprise IT services market
- Managed resource allocation, onboarding/offboarding activities, and project documentation including RCA and governance artifacts
