Sr. System Administrator - MIT SERVICES
(2022-05 - 2026-05)
Managing Active Directory, cloud environments (AWS/Azure), and server deployments, while ensuring 99.9% system uptime and robust cybersecurity compliances. Client: SM Electronics technologies pvt ltd
Sr. Desktop support Engineer - Adaequare Pvt. Ltd
(2020-11 - 2022-05)
- Handling Online Technical Quires through CA ticketing tool and Live Chat
- Supporting North America, UK, Middle East, Asia specific based Employees for Technical assistance
- Performing Remote End-user troubleshooting
- Troubleshooting Lotus notes and its database related issues
- Troubleshooting Outlook (Exchange) and Lync communicator related issues
- Configuring VPN and Citrix applications (Used for connecting to VPN)
- Hands on experience on Remote Tools such as – WebEx, Lync, and Remote Assistance
- Troubleshooting Network, USB printers and Shared drive related issues
- Troubleshooting MS Office products related issues
- Excellent troubleshooting skills in complex software and hardware problems
- Set up and maintain remote desktop connections through centralized server
- Analyze technical issues reported and prioritize daily tasks
- Resolve the functional and technical errors, provide update patches to the clients on P2P application
- Establish remote desktop connection to install and update business applications
- Develop training manuals for new employees and conduct training sessions
- Research and implement new practices to improve quality of service and organizational efficiency
- Identified the root cause of repetitive technical errors and resolved all errors effectively
- Assisted the clients through e-mail and on telephone as well
