Executive: AMC/ Warranty Field Auditor at TATA MOTORS Ltd. (TMGSL) (2025-09-12 – Present)
Warranty / Spare Parts / AMC Claim Settlement and Audit Activities
- Conducted detailed scrutiny of warranty, spare parts, and AMC claim settlements to ensure accuracy, detect anomalies, and identify trends for targeted audits.
- Highlighted critical observations, discrepancies, and process gaps to cross-functional teams (TMLBSL, SSH, CSM, Channel Partners, and Process Owners) for timely corrective action.
- Trained and guided Channel Partners on identifying correct field codes, make codes, payout variations, and rectifying material/labour valuation errors, improving claim submission accuracy.
- Supported resolution of warranty-related audit observations raised by dealers, TASS, and TML field teams, ensuring adherence to process norms.
- Performed comprehensive audits of AMC and FMS workshops to validate compliance, documentation accuracy, and process efficiency.
- Verified and analyzed dealer credit requests for correction of settlement discrepancies, ensuring accurate financial adjustments.
- Executed audits across Warranty, AMC, FMS, and FSB processes, ensuring compliance with organizational policies and claim settlement standards.
- Collaborated with Channel Partners to address discrepancies, correct deviations, and streamline end-to-end claim settlement processes.
- Prepared comprehensive audit reports covering deviations, recoveries, and recommendations for process improvements.
- Contributed inputs for updating AMC Policy & Procedure Manuals, including review and proofreading.
- Ensured timely submission of audit reports, closure updates, and compliance documentation.
- Performed root-cause analysis of incorrect claim settlements and recommended actions for rectification.
- Verified dealer requests for value corrections and ensured accuracy before approval.
Customer Quality Engineer at Nexteer Automotive India Pvt Ltd (2020-03-03 – 2025-09-12)
Analysis of customer return parts warranty, quality assurance, process improvement, and manufacturing process monitoring.
- Analysis of customer return part Warranty and preparing the report & reviewing with the internal team before submitting to the customer.
- Attending the weekly warranty meeting with TATA, M&M, VW & MSIL etc.
- Conduct customer inspections and ensure compliance with observations.
- Conduct root cause analysis of internal and Field failures to identify and address underlying issues.
- Analyze customer complaints and implement resolution strategies.
- Handling Zero Kms Customer Complaints and submitting action in customer portal as per customer requirement. (8D, SCAP, 3L5Why & FRQC).
- Participating in the CFT activities to resolve the issues of the line.
- Attending the daily department meeting with FTQ updates.
- Analyze process issues and effectively monitor critical processes such as Grinding, Milling, Turning, Sub assembly, Assembly & Dispatch process.
- Prepare effective corrective and preventive action plans to address quality issues and improve processes.
- Prepare Quality Assurance Plans, Control plans, Standard Operating Processes, and conduct proactive process audits as per customer requirements.
- Provide support for daily shop floor issues to ensure smooth production transitions.
- Proficient in Statistical Process Control (SPC) and Measurement System Analysis (MSA) to monitor, control, and improve manufacturing processes by analyzing data trends, identifying variations, and ensuring measurement accuracy and reliability for continuous quality improvement.
- In-Process inspection - First piece approval after setup change /weekly basis /Machine disturbance.
- Filling Run chart (Process parameter verification) as per frequency.
- Verify process & error proofing check sheets & conducting self-audits and 4M change monitoring & its verification.
