Simran Jeet Kaur

Result-oriented Management Professional with 5 years of dynamic experience in Knowledge Management, Operations, International Logistics, Digital Marketing, and CRM. Proven expertise in curating IP for high-impact cases in the healthcare practice area at Boston Consulting Group. Adept at leveraging AI tools and SharePoint to optimize content workflows and drive organizational efficiency.

Business Operations & Strategy at Whizamet Services Pvt. Ltd. (2024-07 – Present)

• Project Management: Led strategic alignment for Digital Marketing and International Logistics, utilizing project management tools like Jira & Trello to track cross-functional milestones.
• Sales Pipeline Optimization: Acted as a Team Lead to drive business conversion by implementing a rigorous follow-up system for high-intent leads and securing key stakeholder meetings.
• Cross-Functional Team Management: Provided mentorship and guidance to team members, optimizing workflow efficiency.
• Applied Knowledge Management principles to document standard operating procedures (SOPs) for both verticals.

Knowledge Management Specialist at Boston Consulting Group (BCG) (2022-10 – 2024-06)

• KM Repository Management: Directed the Knowledge Management lifecycle for the Healthcare Practice Area, ensuring global teams had access to high-impact case studies and IP.
• Knowledge Curation & Sanitization: Identified, extracted, and sanitized key information from case teams and projects to make it available for the wider BCG community, while maintaining BCG's strict confidentiality.
• Content Management: Managed and organized digital content on KM portals & SharePoint, ensuring accurated documentation, metadata guidelines, version control and quality checklist.
• Global Healthcare Systems & Life Sciences: Worked on cases for diverse international systems, including the NHS (UK) and US Healthcare (Payers & Providers), MedTech and Pharma.
• AI Integration: Pioneer user of ChatGPT Enterprise and AI tools to automate and enhance knowledge curation workflows.

CRM Specialist at Cloudphysician Healthcare, Bangalore (2022-01 – 2022-06)

• CRM Administration: Managed the Salesforce software, built dashboards, reports, and lead-status tracking to drive sales efficiency.
• Digital Health Transformation: Optimized RADAR, a cloud-based Tele-ICU/Tele-Health software, using ML-enhanced patient data capture and paperless EHR/EMR systems to improve clinical documentation accuracy and operational efficiency.
• Business Development: Secured a prestigious SGPGI Tender through Reverse Auction (RA) on the Government e-Marketplace (GeM).

BD Executive at Springer Healthcare Systems Pvt. Ltd. (2020-07 – 2021-12)

• Performance Marketing: Collaborated with marketing teams to manage multi-platform social media activities and website engagement.
• Content Strategy: Authored professional blogs, articles, and case studies on Tele-ICU & Tele-Health to drive market penetration.
• Project Documentation: Managed end-to-end tender documentation for Tele-ICU projects and large-scale training initiatives.

MBA in Hospital Administration – Chitkara University, Punjab

B.Sc. in Biotechnology – Chandigarh University, Punjab

Class 12 (10+2) – Avalon Sr. Sec. School, Punjab

Matriculation – Avalon Sr. Sec. School, Punjab