Simran Kate

Results-driven Quality Assurance / Quality Control and Operations professional with 4+ years of experience in quality analysis, data validation, and process optimization. Proven expertise in monitoring quality metrics, identifying defects and implementing corrective actions to improve operational efficiency. Skilled in Advanced Excel, SOP compliance, and cross-functional collaboration. MBA in Operation Management with a strong focus on continuous improvement and quality excellence.

Quality Assurance - Affinity X

(2024-03 - 2026-02)

• Perform post-delivery quality checks to ensure outputs meet client specifications and quality standards.
• Monitor defect trends and conduct root cause analysis to reduce recurring errors.
• Generate and manage QA reports to track performance metrics and quality scores.
• Collaborate with operations teams to implement process improvements and enhance efficiency.
• Ensure adherence to SOPs and update quality documentation regularly.
• Conduct calibration sessions and participate in quality review meetings with stakeholders.
• Provide structured feedback and training to improve team performance and accuracy.
• Handle quality disputes and ensure timely resolution within defined SLAs.

Executive – Data Analytics - Pharmarack Pvt. Ltd

(2022-03 - 2023-10)

• Ensured data quality by performing validation, cleansing, and standardization of large datasets.
• Supported quality control processes by identifying inconsistencies and correcting data errors.
• Created and maintained Drug Master Data to improve operational workflow efficiency.
• Used Advanced Excel (Pivot Tables, VLOOKUP, HLOOKUP) for data analysis and reporting.
• Conducted root cause analysis to improve data accuracy and reduce defects.
• Collaborated with cross-functional teams to maintain data integrity and process alignment.
• Trained team members on quality standards, tools and data handling processes.

Trainee Customer Support - Mphasis

(2021-05 - 2022-03)

• Delivered customer support aligned with healthcare operations and quality standards.
• Resolved customer queries through research-based solutions and standard procedures.
• Maintained service quality by adhering to defined operational guidelines and SLAs.

MBA - Operations Management - Dr. D.Y. Patil Vidyapeeth, Pune (2024)

B.Sc - Biotechnology - Dr. D.Y. Patil Arts, Commerce & Science College (2020)

HSC - Vidya Bhavan High School & Junior College (2017)

SSC - Vidya Bhavan High School (2015)