Simran

Results-driven Customer Support and Telesales Professional with experience in outbound sales, lead conversion, consultative selling, customer support, CRM management, and delivering exceptional customer experiences. Proven ability to achieve sales targets, resolve customer concerns, and thrive in fast-paced, target-driven environments.

Telesales Executive at Fitelo (2026-02 – 2026-06)

• Generated sales by engaging prospective customers through outbound and inbound calls, understanding their health and wellness goals, and recommending suitable Fitelo programs.
• Consulted with potential customers, handled objections, negotiated pricing where applicable, and converted qualified leads into paid customers.
• Consistently managed a high volume of daily calls while maintaining excellent customer engagement and professional communication.
• Followed up with warm and cold leads, nurturing prospects through the sales funnel to maximize conversions.
• Maintained accurate customer information, sales activities, and follow-up schedules using CRM software.
• Achieved individual sales targets and contributed to overall team revenue and conversion goals.
• Built strong customer relationships through consultative selling, active listening, and solution-oriented communication.
• Collaborated with internal teams to ensure a seamless customer onboarding experience.

Support Specialist at TaskUs (2021-09 – 2023-02)

• Delivered high-quality customer support through chat, email, and ticketing systems while ensuring timely issue resolution.
• Investigated and resolved customer concerns by providing accurate, customer-focused solutions.
• Escalated complex cases to appropriate teams and tracked issues until successful resolution.
• Reviewed and moderated user-generated content to ensure compliance with company policies and community guidelines.
• Maintained accurate documentation of customer interactions and updated records in internal systems.
• Consistently achieved productivity, quality, and customer satisfaction KPIs in a fast-paced environment.
• Collaborated with cross-functional teams to improve customer experience and operational efficiency.

B.Sc. in Biotechnology – Softvision Institute of Technology and Science (2019)

MBA – Devi Ahilya Vishwavidyalaya (2020 – 2022)