Simran Tiwari

ServiceNow-focused Software Engineer experienced in ITSM, Service Portal, Service Catalog, Flow Designer, integrations, Business Rules, Client Scripts, UI Policies, and GlideRecord. Skilled in automating workflows, customizing enterprise processes, and delivering scalable ServiceNow solutions aligned with business needs.

System Analyst - Aelum Consulting Pvt. Ltd. - Noida

(2024-05)

• Developed and customized ServiceNow ITSM modules including Incident, Problem, Change, and Service Catalog.
• Built end-to-end workflow automations using Flow Designer for approvals, task orchestration, and SLA-driven processes.
• Implemented server-side and client-side logic using Business Rules, Client Scripts, UI Policies, and Script Includes.
• Created and maintained catalog items, record producers, and approval flows to streamline internal service request delivery.
• Integrated ServiceNow with external systems using REST APIs for bidirectional data exchange and process synchronization.
• Configured forms, related lists, and role-based access controls to improve usability and data governance.
• Developed dashboards and reports to track ticket trends, SLA compliance, and operational performance metrics.
• Resolved platform issues through root-cause analysis, testing, and deployment support using update sets.
• Collaborated with stakeholders to gather requirements and deliver scalable ServiceNow solutions aligned to business needs.

PHP Developer Intern - CodSoft - Remote

(2024-01 - 2024-04)

• Developed and maintained PHP-based web applications under the guidance of senior developers.
• Participated in the software development lifecycle including planning, coding, testing, debugging, and deployment support.
• Collaborated with team members to troubleshoot application issues and ensure smooth project delivery.
• Implemented enhancements in existing systems to improve usability, functionality, and overall user experience.
• Worked with HTML, CSS, PHP, MySQL, and JavaScript to build dynamic and responsive application features.

Master of Computer Applications - AKTU University (2021 - 2023)

Bachelor of Computer Applications - CSJM University (2017 - 2020)