Simranjeet Kaur

I seek opportunities in a reputed firm where I can fully use my skills for the success of the organization and for my personal growth.

Account Manager at Encore Capital Group (2023-05 – Present)

Consumer Support Services

• Assisting consumers in managing their accounts and resolving outstanding balances while ensuring compliance with company and regulatory guidelines.
• Focusing on providing accurate information, maintaining professionalism, and delivering effective support to achieve positive financial resolutions.

Sr. Representative, Operations at Concentrix (2022-08 – 2023-03)

Meta (Facebook and Instagram)

• Manage Grievances
• Resolving their concerns regarding any disputes among admins or hacked accounts
• Taking follow ups regularly from backend to ensure customer experience is excellent
• Generating leads from global customers by pitching Meta's products and converting them into sales

Customer care executive at Silaris Informations Pvt Ltd (2021-05 – 2022-08)

Max Life Insurance

• Resolving Customer's queries
• Helping teammates for team goal
• Explaining product specifications to customers
• Handling queries related to customer care
• Generating leads and earning monthly incentives

Bachelor in Business Administration (BBA) in Business Administration – Indira Gandhi National Open University (2019-04 – 2023-03)

12th in Commerce with Maths – Holy Innocents Public School

10th – Shiv Modern School

7th – MRV Public School