Simrit Kaur Ahedi

A young, dynamic, and detail-oriented professional with relevant expertise, seeking a Call Quality Analyst role in a reputed organization where I can utilize my analytical and communication skills to monitor call quality, enhance customer experience, and contribute to continuous process improvement while achieving professional growth.

Quality Analyst at Frank Finn Institute of Air Hostess Training (2024-06 – 2025-11)

Quality Analyst responsible for call monitoring and quality assurance

• Monitoring Calls
• Call Calibration all Calibration
• Dip Check
• Performed Root Cause Analysis (RCA)
• BQ Management
• Conducted quality induction sessions for new hires
• Led training, TNI Session for BQ

Quality Analyst at HDB Financial Services (2022-09 – 2024-02)

Quality Analyst monitoring calls and managing quality metrics

• Monitoring Calls
• Call Calibration
• Dip Check
• RCA to analysis Agent performance
• Quality Induction for new Hiring
• BQ Management

Tele calling Executive (Outbound Sales Process) at IDFC FIRST Bank (2020-12 – 2021-05)

Tele calling executive handling outbound sales process

• Tele Calling
• Sales Outbound Process

Internship at Life Insurance Corporation of India (LIC) (2019-07 – 2019-12)

Internship role with focus on assessment and monitoring

• Assessed progress and provided feedback to intern & team Members
• Monitored participate workflow & behaviour throughout training process

Bachelor in Banking & Insurance (BBI) – University of Mumbai

H.S.C in Commerce – Maharashtra State Board

S.S.C – Maharashtra State Board