Sinchana Acharya

L1 Network Support Engineer with 1.6 years of experience in network monitoring, incident management, and troubleshooting using ServiceNow, Cisco ISE, WLC, DNAC, SolarWinds, and Cisco networking technologies. Skilled in basic switch, router, IP, and wireless troubleshooting, with experience in user access management and ticket handling.

L1 Network Support Engineer - AGCO

• Monitored and troubleshot network incidents using ServiceNow and SolarWinds.
• Performed basic troubleshooting on Cisco switches, routers, Cisco ISE, WLC, and DNAC.
• Assisted in resolving user connectivity, authentication, and wireless network issues.
• Monitored device health, uplink status, and network performance.
• Worked with VLANs, IP addressing, DNS, DHCP, TACACS+, RADIUS, and Active Directory basics.

BCA - BHANDARKARS' ARTS AND SCIENCE COLLEGE KUNDAPURA (2022)

PUC - R N SHETTY PU COLLEGE KUNDAPURA (2019)

SSLC - V K R ACHARYA M ENGLISH MEDIUM HIGHSCHOOL KUNDAPURA (2017)