Sindhu Gn

IT Production Support Specialist with 3 years of experience in application support, incident management, batch monitoring, and 24×7 production operations. Skilled in SQL, Unix/Linux, Control-M, ServiceNow, L1/L2 support, and RCA, with strong analytical, problem-solving, communication, and client-handling skills. Quick learner and collaborative team player committed to maintaining high system availability.

IT Production Support Specialist at Gallagher Centre of Excellence (Present)

• Monitored and supported business-critical applications and batch jobs using Control-M, ensuring 24×7 availability and SLA compliance.
• Utilized SQL and Unix/Linux for data validation, log monitoring, troubleshooting, and production issue resolution.
• Managed incidents, changes, and problem tickets through ServiceNow, including RCA and recurring issue analysis.
• Performed application/server health checks, supported deployments and patches, and conducted post-deployment validations.
• Coordinated with Development, QA, Infrastructure, and L3 teams for escalations, critical incidents, and service improvements.

MCA – Shri Siddhartha Institute of Technology, Tumkur (2022)

BCA – PES Institute of Advanced Management and Studies, Kuvempu University (2020)