Sindhu Gunasekaran

Strategic Salesforce Architect with 15+ years of experience delivering enterprise Salesforce solutions across Nonprofit, Public Sector, Financial Services, and Partner Ecosystems. Expertise in Sales Cloud, Service Cloud, Data Cloud (Data 360), Manufacturing Cloud, AgentForce, Apex, LWC, enterprise integrations, security, and scalable solution architecture.

Salesforce Certified Data Cloud

Consultant and Manufacturing Cloud Accredited Professional. Strong experience in pre-sales and solution advisory, including RFP/RFI response preparation, solution architecture, effort estimation, architecture assessments, and stakeholder engagement. Proven ability to translate complex business requirements into scalable, business-driven Salesforce solutions that support digital transformation and long-term growth.

Salesforce Solution Architect & Transformation Consultant at Accelirate (2025-11 – Present)

Leading Salesforce consulting, architecture, and transformation initiatives focused on enterprise modernization, platform scalability, operational governance, and ecosystem enablement. Driving pre-sales engagements, RFP solutioning, solution architecture, and delivery strategy for organizations across training, consulting, and digital transformation programs.

• Leading Salesforce solution architecture and enterprise transformation advisory engagements across Sales Cloud, Service Cloud, and ecosystem modernization initiatives.
• Driving pre-sales consulting activities including RFP response management, solution design, roadmap planning, and stakeholder workshops.
• Designing scalable Salesforce architectures focused on operational visibility, lifecycle management, workflow modernization, and governance enablement.
• Supporting integration alignment strategies, reporting modernization, and platform scalability initiatives across evolving business environments.
• Establishing EdgeThynkers as a Salesforce-focused training and consulting organization delivering industry-oriented technology enablement and enterprise consulting services.

Senior Salesforce Lead / Solution Architect at Aezion Technologies (2024-11 – 2025-03)

Designed and delivered a Salesforce Nonprofit Cloud solution supporting the State of Texas' anti-abortion policy initiatives. Integrated Salesforce Data Cloud to unify citizen and agency data, ensuring secure, compliant, and insight-driven operations.

• Designed and led Salesforce Nonprofit Cloud architecture to support state-funded citizen services integrating call center and partner workflows.
• Delivered scalable, policy-compliant solutions using LWC and modular architecture.
• Unified citizen, volunteer, and agency data using Salesforce Data Cloud for a 360° view.
• Defined a data governance framework aligned with state and GDPR compliance.
• Delivered the full solution independently from design to deployment.

Team Lead / Associate Architect at Futluz Technologies (2023-07 – 2024-11)

Architected a unified Salesforce solution leveraging Sales, Service, and Experience Cloud for Verus Law Firm. Enabled seamless onboarding of multiple law firms through the Experience Portal while optimizing SLA tracking and omni-channel case routing for efficient client servicing.

• Designed and implemented Salesforce data model for case management, SLA tracking, and automation in the legal domain.
• Established architecture governance covering security, automation, and scalability.
• Implemented omni-channel routing and real-time SLA reporting in Service Cloud.
• Collaborated with compliance teams to align with GDPR and data security standards.
• Delivered technical documentation and scalability strategy for long-term sustainability.

Senior Technical Analyst at Sword Group (2023-01 – 2023-07)

Developed and optimized Sales, Service, and Experience Cloud solutions for GoEasy, a leading Canadian financial services provider. Modernized legacy systems with LWC and external portal integrations to streamline lead management and enhance client engagement.

• Built a unified Salesforce experience across Sales, Service, and Experience Cloud.
• Re-engineered legacy workflows into responsive LWC-based apps with SLDS standards.
• Collaborated with senior stakeholders to define the digital transformation roadmap.

Senior Technical Analyst at Bromine InfoTech (2015-02 – 2022-12)

Software Engineer at HCL Technologies (2010-09 – 2013-03)

Contributed to the implementation of a Sales Cloud solution for managing partner accounts, sales pipelines, and deal approvals. Developed custom Apex and Visualforce components to enhance opportunity tracking and sales analytics.

• Developed Apex triggers and classes to automate opportunity and quote approval workflows.
• Built Visualforce pages for intuitive sales data visualization and updates.
• Created custom objects, validation rules, and reports for partner performance tracking.

BE – Anna University (2010)