Sindhu Prakash

Customer Care and Customer Service professional with experience in customer relationship management, sales support, client communication, problem solving and people management. Skilled in handling customer queries, resolving concerns, explaining products and services, building long-term customer relationships and supporting sales targets. Engineering background with strong communication, analytical and adaptability skills.

Customer Service Associate at Icon Industrial Products Pvt Ltd (2023-03 – 2026-04)

• Handled customer inquiries and concerns and provided timely, professional resolutions.
• Built and maintained long-term customer and client relationships.
• Communicated product features, options and service solutions clearly to customers.
• Consulted with clients to understand requirements and recommend suitable solutions.
• Supported customer retention and positive customer experience through effective follow-up.

Customer Care Executive at Aircel Pvt Ltd (2016-04 – 2017-12)

• Provided customers with accurate information about products, services, offers and promotions.
• Handled customer calls and resolved queries professionally and efficiently.
• Built customer relationships and supported purchase decisions through effective communication.
• Supported monthly sales goals and customer retention activities.
• Responded to customer inquiries with clear and complete information.

Assistant Professor at Cheran Educational Trust (2015-06 – 2016-03)

• Prepared and delivered lessons according to course requirements.
• Planned learning activities and supported students in academic and project work.
• Guided students in preparing and presenting technical papers and projects.

Master of Engineering in Communication Systems – Maharaja College of Engineering & Technology (2013-06 – 2015-05)

Bachelor of Engineering in Electronics and Communication Engineering – RVS College of Engineering & Technology (2008-08 – 2012-06)