Sindhu Saurrav Arora

HR & People Operations professional with hands-on experience across end-to-end IT and Non-IT recruitment, lifecycle management, performance cycles, MIS reporting, analytics, and delivery excellence. Skilled in stakeholder management, governance, process optimization, and HRIS (Oracle Fusion HCM).

Lead – Delivery Excellence (Operations & People Management) - FactSuite

(2026-01)

• Lead people management responsibilities including performance evaluations, appraisal cycles, and probation confirmations.
• Oversee daily operational governance ensuring SLA adherence and smooth execution.
• Generate and analyze MIS reports for leadership and stakeholders.
• Coordinate with clients and vendors for delivery quality and approvals.
• Drive process improvement and operational efficiency.

HR Recruiter (Intern) – IT & Non-IT - Freecharge (Axis Bank)

(2025-01 - 2026-12)

• Managed end-to-end recruitment lifecycle across IT & Non-IT roles.
• Conducted 30–40 daily preliminary screenings.
• Coordinated interviews, offer rollouts, and joining formalities.
• Maintained recruitment trackers ensuring accuracy and TAT adherence.
• Partnered with stakeholders to meet hiring goals.

Insurance Advisor - Ditto Insurance (Zerodha Group)

(2024-01 - 2025-12)

• Delivered consultative insurance advisory aligned with client needs.
• Managed complete client lifecycle and relationship management.
• Achieved monthly performance targets.
• Mentored newly onboarded advisors.

Assistant Sales Consultant - Treebo Hotels

(2022-01 - 2023-12)

• Handled inbound and outbound sales for hotel bookings.
• Managed complete customer journey with high satisfaction.
• Exceeded sales targets consistently.

Travel Consultant - Emirates Airline

(2019-01 - 2020-12)

• Provided end-to-end travel solutions to international clients.
• Achieved strong revenue performance.
• Trained and mentored new team members.

MBA - Human Resource Management - DY Patil University (2025-12)

PGDM - Marketing (2022-12)

B.Sc. - Hospitality - University of Mumbai (2019-12)