Sindhya Dany

I want to reach a good position in the organization where I work through my innovation. My long term objective is to continue my growth in this organization that offers professional growth. 6 years of Experience in Non Voice Process as a Customer Support Executive.

Customer Service Executive - TELEPERFORMANCE

(2021-01 - 2024-12)

• Handled customer Issues Via calls and chat
• Professional handling the problems and queries of the customers
• Maintained a professional, friendly demeanor with customers at all times
• Resolved customer call complaints within 24 hours, Reducing the likelihood of negative reviews by 68%
• Maintaining Customer records and updating system information
• Giving the updates to the customer until the issue has been resolved
• Maintained accuracy and quality standards
• Achieving individual and team targets for customer satisfaction and productivity
• Managed a high-volume workload within a deadline-driven environment
• Providing interest related queries for customers and balance details for customers
• Requesting and Processing Refunds and Product change for customers
• Solving Debit card related queries for customer
• Sending relevant tariff change letter to customer
• Investigating monthly transaction of a customer
• Interacting with client over phone or in mail

Office Admin and Personal Secretary - SAAJ STEEL CORPORATION

(2020-01 - 2021-10)

10 months of experience in office admin and personal secretary.

Medical Billing Professional - Access Health Care

(2014-01 - 2017-08)

2 years and 7 months Experience in Access Health Care.

• Working for US medical Billing
• Working for provider production
• Working with Insurance Company

B.A. - QUEEN MARY'S COLLEGE (2013-06)

12th - NEW CENTURY MATRICULATION (2010-06)

10th - LITTLE HOLY ANGELS MATRICULATION (2008-06)