Singh Ratnika

A competent professional with almost 9 years of experience in Travel Industry. Extensive knowledge of Indian Hospitality, tourist destinations and India geography. Solid knowledge of travel agency business, suppliers and system.

Skilled in ordering to creating domestic and simple international reservations. Familiarity with online & offline booking tool technology administration. Proficient in MS Office, email applications, Google Workspace, CRM Software, Online Booking Portals, Internet browsers.

Excellent communication and interpersonal skills.

Travel Professional - Impulse Holidays

(2024-08 - 2025-03)

• Assisting clients with travel needs via walk-ins, phone inquiries and outbound sales calls to existing and former clients.
• Handling corporate booking and group queries.
• Handling B2B agent's queries.
• Booking high volume domestic business reservations.
• Coordinating with travelers, travel arrangers and travel vendors.
• Identifying opportunities to save Money in travel budget.
• Identifying client's wishes, needs and requirements and making appropriate travel recommendations.
• Handling Holiday Sales & operation team, answering customer query on e-mail and sending quotation with in a TAT.
• Sending booking to the hotels and supplier and arranging booking payment for suppliers.
• Providing excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.

Travel Professional - Exploration Travels

(2021-02 - 2024-06)

• Assisting clients with travel needs via walk-ins, phone inquiries and outbound sales calls to existing and former clients.
• Handling corporate booking and group queries.
• Handling B2B agent's queries.
• Booking high volume domestic business reservations.
• Coordinating with travelers, travel arrangers and travel vendors.
• Identifying opportunities to save Money in travel budget.
• Identifying client's wishes, needs and requirements and making appropriate travel recommendations.
• Handling Holiday Sales & operation team, answering customer query on e-mail and sending quotation with in a TAT.
• Sending booking to the hotels and supplier and arranging booking payment for suppliers.
• Providing excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.

Travel Professional - Tour and Travelwala.com

(2017-07 - 2021-02)

• Assisting clients with travel needs via walk-ins, phone inquiries and outbound sales calls to existing and former clients.
• Handling corporate booking and group queries.
• Handling B2B agent's queries.
• Booking high volume domestic business reservations.
• Coordinating with travelers, travel arrangers and travel vendors.
• Identifying opportunities to save Money in travel budget.
• Identifying client's wishes, needs and requirements and making appropriate travel recommendations.
• Handling Holiday Sales & operation team, answering customer query on e-mail and sending quotation with in a TAT.
• Sending booking to the hotels and supplier and arranging booking payment for suppliers.
• Providing excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.

Travel Professional - SIT Holidays

(2014-08 - 2017-07)

• Assisting clients with travel needs via walk-ins, phone inquiries and outbound sales calls to existing and former clients.
• Handling corporate booking and group queries.
• Handling B2B agent's queries.
• Booking high volume domestic business reservations.
• Coordinating with travelers, travel arrangers and travel vendors.
• Identifying opportunities to save Money in travel budget.
• Identifying client's wishes, needs and requirements and making appropriate travel recommendations.
• Handling Holiday Sales & operation team, answering customer query on e-mail and sending quotation with in a TAT.
• Sending booking to the hotels and supplier and arranging booking payment for suppliers.
• Providing excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain good relationships with clients.

Travel Professional - Overall Travel

(2012-09 - 2014-09)

• Assisting clients with travel needs via walk-ins, inbound phone inquiries and outbound sales calls to existing and former clients.
• Handling corporate booking and group queries.
• Handling B2B agent's queries.
• Booking high volume domestic business reservations.
• Coordinating with travelers, travel arrangers and travel vendors.
• Identifying opportunities to save Money in travel budget.
• Identifying client's wishes, needs and requirements and making appropriate travel recommendations.
• Handling Holiday Sales & operation team, answering customer query on e-mail and sending quotation with in a TAT.
• Sending booking to the hotels and supplier and arranging booking payment for suppliers.
• Providing excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.

MBA/PGDM - Tourism & Marketing - Indian Institute of Tourism & Travel Management, Gwalior (2012)

BBA - Sherwood College of Professional Management Lucknow (2010-06)

XIIth - Science - Sumitra Inter College, Sitapur (2007)

Xth - Sumitra Inter College, Sitapur (2005)