Singh Shalabh

Customer-focused Technical Support professional with hands-on experience in remote troubleshooting, incident management, and customer service. Skilled in diagnosing software, system, and connectivity issues using remote support tools. Proven ability to resolve technical problems efficiently while maintaining excellent customer satisfaction.

Technical Support Representative at 247.ai (2025-09 – 2026-03)

• Delivered remote technical support using LogMeIn Rescue to diagnose and resolve software, system, and connectivity issues.
• Accessed customer systems securely to perform troubleshooting and system diagnostics.
• Logged and managed incidents using Unified Service Desk ensuring SLA compliance.
• Communicated technical solutions clearly to customers while maintaining high satisfaction levels.

Senior Executive - Operations at Startek (2024-12 – 2025-09)

• Conducted end-to-end background verification including employment, education, address, and identity checks.
• Coordinated with candidates and institutions to validate documents and information.
• Prepared verification reports for HR clients and escalated discrepancies when required.
• Managed verification cases while ensuring compliance with quality and company policies.

High School Diploma – Sabour High School (2019)