Sinthu Dinesh

SAP service delivery Manager with over 20+ years of experience driving technology, delivery and operations across manufacturing and retail domains. Started my career as a PL/SQL and SAP ABAP developer, advancing into techno-functional leadership and currently foreseeing a 200+ member team in the retail domain, specializing in SAP MM,SD and SAP GTS. Demonstrated success in end-to-end service delivery, stakeholder management, and team leadership, ensuring seamless alignment with business goals.

Service Delivery Manager - Tata Consultancy Services

(2022-01)

Managed SAP application maintenance and operational performance across a 74-country estate.

• SAP AM governance across Sales, Logistics, Finance, SD and master data streams
• Delivering performance dashboards and frameorks to monitor SAP health and operational KPIs
• Ensuring steability and readiness during peak sales periods
• Project management focus areas include project planning, capacity management and customer communication

Supply chain lead - Tata Consultancy Services

(2017-01 - 2022-12)

• Responsible for bring down the ongoing issues pertaining to ECC thereby reducing the incidents through problem management.
• Proposed and implemented value initiatives and process improvements, enhancing customer satisfaction and operational efficiency.
• Achieved SLA and KPI targets while fostering collaborative client partnerships that consistently delivered business value.

SAP Technical Consultant - Tata Consultancy Services

(2014-01 - 2017-12)

Client: Nokia / Microsoft mobile/ FIH Co.Ltd

• Responsible for end-to-end delivery of minor enhancements, application support and delivery under strict KPIs and PIs for SAP HCM
• Transformation of HR system to the customers internal HR solution, HR process mapping and defining requirements.
• Handling the data carve out project of SAP HCM, data analysis, validation of extracted data for the customer as per legal compliance

SAP Technical Consultant - Tata Consultancy Services

(2013-01 - 2014-12)

Client: AC Nielsen. Responsible to understand the requirements in the area of SAP SD, FICO.

Scrum Master - Tata Consultancy Services

(2009-01 - 2013-12)

Client: SAP AG, ByD. Scrum Master managed a team of 10.

• Involved in the implementation and support of the components of SAP Business By Design (SAP ByD)
• Developed the objects using OO ABAP by using the MDRS framework.
• Developed the UI with Silverlight and the interface was developed using Enhanced Controller Objects (ECO)
• Customizing web Dynpro applications in T&E modules
• Involved in Ehp6 upgrade

SAP Developer - Tata Consultancy Services

(2006-01 - 2009-12)

Client: SAP AG

• Developed Web Dynpro applications for SAP CRM Middleware
• Worked on the root cause for the support issues in the areas of ABAP OO, Webdynpro and BSP in SAP CRM and SAP PRM applications

ABAP Developer - Sanyo BPL Private Ltd

(2005-01 - 2006-12)

Responsible for developing multiple reports, BDC programs, SAP scripts, Smart forms for SAP FICO module using SAP ABAP

• Developed and optimized ABAP programs to enhance system functionalities and user experience.
• Collaborated with cross-functional teams to gather requirements and design effective solutions.
• Implemented performance tuning techniques to improve existing code efficiency and processing speed.

PL/SQL Developer - BPL Ltd

(2001-01 - 2005-12)

• Developed multiple reports, forms, and queries using PL/SQL for Oracle financials.
• Developed complex PL/SQL scripts to optimize data retrieval processes.
• Collaborated with cross-functional teams to gather requirements for database solutions.
• Conducted performance tuning of SQL queries to enhance system efficiency.

Master of Science - Computer Applications - Bharathidasan University - Tiruchi, India (2000-01 - 2005-12)