Sipra Khurana

Experienced administrative and client service professional with a background in corporate banking operations, client onboarding, and institutional administration. Proven ability to manage customer relationships, coordinate cross-functional teams, and ensure smooth operational processes in fast-paced environments. Skilled in documentation management, stakeholder communication, MIS reporting, and process compliance.

Adept at delivering high standards of customer service while maintaining accuracy, confidentiality, and operational efficiency.

Administrative & Operations - Stellar World School - Mumbai

(2026-01)

• Manage end-to-end administrative operations ensuring smooth academic and operational functioning.
• Serve as primary point of contact for parent communication and engagement.
• Support admissions processes including enquiries, documentation verification, and orientation coordination.
• Maintain student records, attendance data, and compliance documentation.
• Handle fee management including billing, payment tracking, and reconciliation.
• Coordinate with leadership, faculty, and staff for operational and academic activities.
• Organize school events, workshops, and parent meetings.
• Manage front office communication including emails, calls, and visitor coordination.
• Prepare MIS reports and maintain accurate databases.

Client Service Executive | Corporate Banking - Development Bank of Singapore - Kolkata

(2011-07 - 2012-08)

• Managed relationships with key corporate banking clients and served as a single point of contact for documentation and operational queries.
• Coordinated submission of financial statements, stock statements, and facility documentation.
• Liaised with operations teams to resolve transaction-related issues efficiently.
• Conducted EWSS and security checks for new corporate client onboarding.
• Assisted in organizing corporate client engagement events.
• Executive / Quality Analyst – Client Onboarding Operations

Executive Processor | Client On-boarding - Royal Bank of Scotland Banking Services

(2008-12 - 2011-04)

• Processed account opening and KYC documentation for retail and commercial banking clients.
• Verified documentation accuracy and communicated discrepancies with internal teams.
• Ensured compliance with onboarding policies and regulatory requirements.
• Promoted to Quality Analyst based on performance and process accuracy.
• Consistently ranked among top performers in productivity and quality metrics.

Teaching Intern – Early Childhood Education - Arya Vidya Mandir | Jamnabai Narsee School - Mumbai

• Assisted teachers in classroom management and lesson delivery.
• Developed learning activities and supported student engagement.
• Maintained student reports, portfolios, and academic documentation.
• Coordinated with parents and staff for school activities and events

Diploma in Early Childhood Education - Early Childhood Education - Arya Vidya Mandir Institute of Education (2020)

BA (Honors) - Lady Brabourne College (2008)

Standard XII (ICSE) - Mahadevi Birla Girl's Higher Secondary School (2005)