Sirigiri Sainath

Highly skilled Infrastructure Support Engineer with 4+ years of experience at Capgemini, specializing in Windows Server Administration, Active Directory, and VMware environments. Skilled at maintaining secure, reliable infrastructure and delivering efficient solutions to complex issues. Proficient in Citrix management, ServiceNow ticketing, and providing global 24×7 support across APAC, EMEA, and AMER regions.

Strong focus on customer service, problem-solving, and applying IT service management principles in project-based environments. Eager to contribute technical expertise and collaborative skills to drive organizational success while advancing career growth.

Infrastructure Support Engineer - Capgemini

(2021-12)

• Experienced in handling incident, change, and request tickets via ServiceNow
• Implementation and operational support for Windows Server 2012, 2016, 2019, and 2022 environments
• Managing ESXi hosts, vCenter, datastores, and networks
• VM provisioning, migration via vMotion & Storage vMotion
• Configuring HA, DRS, and FT for high availability
• Performing VM disk consolidation, enabling CBT, modifying disk modes, stabilizing VSS writers
• Patching and upgrading hosts and vCenter
• Performing server health checks
• Resetting user profiles via Citrix Profile Server
• Troubleshooting Citrix applications, VDI login, and slowness issues
• Building new servers via VRA and VM templates
• Installing roles/features, performing post-build checks, and releasing servers to application teams
• Decommissioning application-related servers through change requests
• Configuring Windows Server Failover Clustering
• Adding/deleting DNS host records & aliases, DHCP scope creation
• Supporting AD Users & Computers (OU movement, group addition, password resets, object deletion)
• Troubleshooting network printer issues, installing & configuring printers
• Maintaining operational documentation and standard procedures
• Providing 24×7 support for clients across APAC, EMEA, and AMER regions

Balaji Institute of Technology and Science (2018 - 2021)

SVS Polytechnic (2015 - 2018)

Cabridge Grammar High School (2014 - 2015)